Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Karan Kaushik

Karan Kaushik

Hyderabad

Summary

FinOps Specialist with 9+ years of financial operations expertise—including 3+ years leading a team of seven. Proven ability to streamline collections, cut unapplied cash, and accelerate cash allocation through data-driven insights and cross-functional collaboration. Skilled in stakeholder management, process optimization, and mentoring teams to foster continuous improvement.

Overview

9
9
years of professional experience

Work History

FinOps Specialist

Amazon
11.2022 - Current
  • Led and mentored a diverse team of seven, driving consistent performance gains through one-on-one coaching and tailored development plans.
  • Defined clear objectives and KPIs, then tracked progress with weekly dashboards to ensure alignment with department goals.
  • Designed and implemented streamlined workflows that reduced process cycle times and eliminated redundant tasks, which helped increase collection efficiency by ~400 bps.
  • Fostered a culture of collaboration and knowledge sharing, organizing cross-training sessions that built multi-skilled capabilities.
  • Acted as primary liaison between stakeholders—finance, operations, and client services—ensuring transparency and rapid issue resolution.
  • Championed data-driven decision-making by delivering actionable insights and root-cause analyses to senior leadership.
  • Introduced automation tools and best practices, cutting manual workloads and freeing the team to focus on high-value activities, that led to increased call connects, reduction in unapplied cash and reducing average days to collect.
  • Managed conflicts proactively, applying structured feedback loops and recognition programs to maintain high morale and accountability.
  • Rolled out monthly performance reviews and career-path workshops, boosting retention, and fostering continuous skill enhancement.

Senior FinOps Analyst

Amazon
06.2020 - 11.2022
  • Managed end-to-end collections processes, ensuring timely customer payments and minimizing overdue balances.
  • Investigated and resolved payment disputes and unapplied cash, enhancing receivables reconciliation.
  • Collaborated with internal stakeholders and customers to streamline collections workflows and optimize cash flow.
  • Delivered actionable insights through analytics, enabling data-driven decisions for leadership.
  • Mentored team members, fostering a culture of knowledge-sharing and continuous improvement.

Senior Customer Service Representative

ADP Pvt Ltd
12.2018 - 06.2020
  • Addressed inbound calls related to Payroll, Garnishment, and Tax inquiries.
  • Managed quality metrics, achieving 96% per call.
  • Drove best-in-class customer service while maintaining customer relationships with retained staff and end customers.
  • Exceeded SLA targets and expectations, winning the Numero Uno Award for Best Performance in Training.

Process Developer

Genpact
04.2016 - 11.2018
  • Prioritized callable accounts with a portfolio size of USD 15 MN, enhancing collections efficiency.
  • Managed collections portfolio across US, EMEA, and APAC regions, fostering strong customer relationships and performance.
  • Drove best-in-class customer service, addressing refunds, credits, email inquiries, and dispute resolutions.
  • Monitored SLA metrics, consistently exceeding targets and expectations, leading to recognition with a USD 600 bonus.
  • Updated account details in Akritiv, reviewing and escalating aged accounts for timely resolutions.

Education

Intermediate -

St. Mary's Centenary Junior College
Secunderabad

B.com -

Aurora Degree College
Hyderabad

Skills

  • Team leadership and coaching
  • Performance management and goal setting
  • Effective one-on-one and group communication
  • Continuous feedback and recognition programs
  • Data-driven decision making
  • Change management and process improvement
  • Collections management
  • Process optimization
  • Stakeholder management
  • Customer relationship management
  • Accounts receivable
  • Cross-functional collaboration
  • Dispute resolution

Languages

English, Hindi, Telugu, Gujrati

Hobbies and Interests

Music, Movies, Sports (UFC, Football & Cricket), Binge Watching, Reading Books, Spending time with my pets

Timeline

FinOps Specialist

Amazon
11.2022 - Current

Senior FinOps Analyst

Amazon
06.2020 - 11.2022

Senior Customer Service Representative

ADP Pvt Ltd
12.2018 - 06.2020

Process Developer

Genpact
04.2016 - 11.2018

Intermediate -

St. Mary's Centenary Junior College

B.com -

Aurora Degree College

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Karan Kaushik