Karan Arora
Customer Support Associate
Noida
Summary
Maintained a high level of product knowledge to offer expert advice on technical queries. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Provided clear and concise step-by-step technical support to guide clients. Conducted tactical troubleshooting to identify faults. Diagnosed system and software malfunctions, guiding users through step-by-step solutions. Offered guidance on installation, configuration, and upgrade processes for Microsoft Excel software and hardware.
Overview
4
4
years of professional experience
1
1
Language
Work History
Senior Technical Support Associate
Tech Mahindra
03.2025 - 05.2026
- Provided clear, step-by-step technical support to assist clients effectively.
- Conducted tactical troubleshooting to pinpoint faults in systems and software.
- Offered installation, configuration, and upgrade guidance for software and hardware.
- Recommended Product or Service and explained features and costs to help customers make educated buying decisions.
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted product demonstrations to educate customers on technical specifications and benefits.
- Prepared detailed sales proposals and presentations to effectively communicate value propositions.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Drove team revenue totals by bringing in top sales numbers.
Assistant Manager
Axis Bank
01.2024 - 03.2025
- Oversaw daily banking operations, maintaining stringent compliance with regulatory standards.
- Negotiated with clients on loan terms, securing profitable agreements for the bank.
- Managed and resolved complex customer complaints, restoring trust in banking services.
- Managed inbound calls from customers, addressing their banking needs with professionalism and courtesy.
- Monitored suspicious account activities, promptly reporting to the fraud department to prevent potential losses.
- Optimised sales methods to best acquire, develop and retain customers.
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
Senior Customer Relationship Executive
Teleperformance
11.2021 - 12.2023
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Processed refunds, exchanges and service requests for customers.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Conducted in-depth product training sessions for new staff, fostering a knowledgeable and customer-focused team environment.
Education
Bachelor of Business Administration - undefined
Chaudhary Charan Singh University
Meerut, IN-UP01.2018
12th CBSE Board - Commerce with Mathematics
Lancers Senior Secondary School
Bulandshahr, UP01.2015
10th CBSE Board - undefined
Lancers Senior Secondary School
Bulandshahr, UP01.2013
Skills
- Microsoft Excel
- Remote desktop support
- Technical troubleshooting
- Hardware diagnostics
- Excellent communication
- Customer relations
- Financial planning
- Task prioritisation
- Query resolution techniques
- Complaint handling
- Cross-selling techniques
- Patience under pressure
- Customer follow-ups
- Technical issues analysis
- Product knowledge
- Sales
Remote sales
Sales assistance
Revenue forecasting
Technical sales
Interests
Listening Songs, Watching & Reading News, Cooking
Timeline
Senior Technical Support Associate
Tech Mahindra
03.2025 - 05.2026
Assistant Manager
Axis Bank
01.2024 - 03.2025
Senior Customer Relationship Executive
Teleperformance
11.2021 - 12.2023
Bachelor of Business Administration - undefined
Chaudhary Charan Singh University
12th CBSE Board - Commerce with Mathematics
Lancers Senior Secondary School
10th CBSE Board - undefined
Lancers Senior Secondary School