Karanbir Singh
New Delhi
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possesses strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
1
1
Certification
Work History
Associate-Technical Support
TECH MAHINDRA-NETGEAR
Noida
04.2023 - 08.2023
- Provided tech support towards the setup, installation, troubleshooting, inquiries, and issue resolution for hardware and software for Netgear and other network products
- Evaluated and determined the problem of the outage, caused by either hardware or software or Internet service provider
- Escalated issues to third party vendors; provided assistance to field representatives, and followed-up to ensure customer satisfaction
- Offering alternative solutions where appropriate with the objective of retaining customers and clients business
Education
B. Tech -
Shree Guru Gobind Singh Tricentenary University
Gurgram, Haryana, IN11-2021
Skills
- Customer support
- Issue resolution
- Network Administration
- CCNA
- Customer relationship management
- Technical troubleshooting
- Technical support
- Customer service
- Network configuration
- Problem-solving
- Critical thinking
Certification
- CCNA Routing and Switching: Routing and Switching Essentials, CISCO
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Chess
- Football
- Formula 1 Racing
References
References available upon request.
Timeline
Associate-Technical Support
TECH MAHINDRA-NETGEAR
04.2023 - 08.2023
B. Tech -
Shree Guru Gobind Singh Tricentenary University
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