Vamsi Kante
Hydereabad
Summary
Resourceful Associate Technical Support Engineer known for high productivity and efficiency in task completion. Skilled in troubleshooting, network configuration, and software installation. Excel in problem-solving, communication, and time management, ensuring smooth technical operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Associate-Technical Support
Tech mahindra Private Limited
Hydereabad
11.2022 - 10.2024
- Assisted with escalated customer inquiries from other teams within the organization.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
Associate-Account Management
Sutherland global solutions
Hydereabad
05.2021 - 03.2022
- Maintained accurate records of customer interactions using CRM software tools.
- Resolved customer complaints quickly and professionally while maintaining positive relationships.
- Provided customer service and support to existing accounts.
Customer Care Executive -Operations.
Qconnect Bussiness solution
Hydereabad
11.2019 - 01.2021
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Investigated customer complaints and provided solutions within acceptable time frames.
Education
Narayana Junior College
Hyderabad04-2016
Shanthinikethan High School
Hyderabad03-2014
Skills
- Issue resolution
- Customer support
- Escalation support
- Wireless networking
- Training and mentoring
- Customer success management
- Technical support
Timeline
Associate-Technical Support
Tech mahindra Private Limited
11.2022 - 10.2024
Associate-Account Management
Sutherland global solutions
05.2021 - 03.2022
Customer Care Executive -Operations.
Qconnect Bussiness solution
11.2019 - 01.2021
Narayana Junior College
Shanthinikethan High School
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