Technical Lead
Cognizant Technology Solutions
Bengaluru, Karnataka, India - 585403
04.2025 - Current
- Managing devices, users profiles, security groups, Configuration Profiles and applications via Intune.
- Create application packages as per customer requirements by using the PSADT tool.
- Experience in Win32 application deployment, configuration policies for Windows, and Android devices.
- Fixing vulnerabilities and keeping all applications upgraded with the latest version in the production environment.
- Windows feature updates, quality updates, and driver updates deployment in production.
- Experience in creating enrollment configuration profiles for Kiosk, Windows, and Android devices.
- Ensure device compliance (BitLocker, Secure Boot, and Windows Defender).
- Update the BIOS and push Windows patches for Windows devices.
- Providing L3 support for Windows endpoints.
Creating SOPs and KB articles. - Experience in the Ricoh Streamline NX portal (Virtual Printer Management).
- Generating and presenting the reports to clients on weekly and monthly calls.
- Microsoft Intune and Service Health check on a daily basis.