Karishma Kanojia
New Delhi
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Associate
Webhelp India pvt ltd.
Gurgaon
11.2020 - Current
- Monitored chat queues for incoming requests from customers requiring assistance.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Maintain CSAT, AHT, FCR & ART with 100% adhering to quality & performance standards
Senior Customer Service Executive
AVS Technology
Gurgaon
12.2019 - 10.2020
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Followed up with customers to ensure their requests were addressed properly.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Identified and escalated priority issues as needed.
- Provided accurate information about products or services to customers.
Associate
Zomato Media Pvt. Ltd.
08.2018 - 09.2019
- Company Overview: Launched in Delhi 11 years ago, Zomato has grown from a home project to one of the largest food aggregators in the world
- We are present in 24 countries and 10000+ cities globally, enabling our vision of better food for more people
- We not only connect people to food in every context but work closely with restaurants to enable a sustainable ecosystem
- Maintain controls own all materials in co-ordination with internal personnel
- Maintain and updated running purchase orders and verify contents on a regular basis
- Upheld all safety regulations in freight loading and uploading
- Reported all shipments storage and damages to management
- Launched in Delhi 11 years ago, Zomato has grown from a home project to one of the largest food aggregators in the world
- We are present in 24 countries and 10000+ cities globally, enabling our vision of better food for more people
- We not only connect people to food in every context but work closely with restaurants to enable a sustainable ecosystem
Education
Bachelor of Science - Electronics And Communications Engineering
GBTU
Lucknow, UP07-2014
Skills
- Customer services
- Team work
- Leadership
- Problem Solving
- Quick Learner
- Microsoft Office
- Helpdesk
- Nuance
- Graphic design
- Logo Making
- Power point
Accomplishments
- Won Quarter of the month (01/2020 - 03/2019)
- Won Top 10 performer In Central Ticketing Process (03/2019 - 04/2019)
- Won Pride of the Month for January 2024
Timeline
Senior Associate
Webhelp India pvt ltd.
11.2020 - Current
Senior Customer Service Executive
AVS Technology
12.2019 - 10.2020
Associate
Zomato Media Pvt. Ltd.
08.2018 - 09.2019
Bachelor of Science - Electronics And Communications Engineering
GBTU
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