KARISHMA PRABHAKAR

Addressed client inquiries, resolved complaints, managed documentation, and delivered support throughout pre- and post-transaction processes.

Prepared performance reports, analyzed data trends, and contributed to strategic planning for enhanced customer retention and loyalty programs.

Communicated clearly and professionally, both verbally and in writing, with clients and team members to ensure alignment and positive outcomes.

Consistently achieved on-time collection goals by leveraging CRM follow-ups and proactive customer engagement.

Assisted customers with possession-related issues, delivering accurate information and timely resolutions to enhance satisfaction.

Conducted targeted and cold calls to both new and existing customers to generate leads and build relationships.

Resolved customer issues with innovative, timely solutions, ensuring high satisfaction and positive experience.

Responded quickly to inquiries and delivered solutions using strong industry knowledge and effective communication.

Maintained and updated customer database, consistently meeting monthly targets and performance goals.

Coordinated end-to-end home loan processing with Kohinoor real estate partners, ensuring seamless application handling from submission through closure.

Monitored and expedited loan sanctions and disbursements within defined timelines, enhancing customer experience and operational efficiency.

Built and maintained strong professional relationships with leading banks (ICICI, HDFC, SBI), facilitating faster approvals and collaborative support.

Led and supervised a team of 7–8 bankers, driving performance, tracking goals, and supporting consistent achievement of lending targets.

Managed client portfolios, ensuring ongoing support and alignment with individual goals and expectations.

Cultivated and maintained complex developer–broker relationships, enhancing collaboration and business outcomes.

Drove lead generation and conversion rate optimization, contributing to increased sales and customer acquisition.

Implemented digital marketing initiatives and supported successful project launches, improving market visibility and engagement.

Initiated and facilitated negotiation processes between stakeholders to secure favorable terms and close deals.