KARISHMA SINGH
New Delhi
Summary
Dedicated Order to Cash (O2C) professional with 6 years of experience in delivering end-to-end finance operations across billing, cash applications, credit analysis, collections, and accounts receivable reconciliation. Proven ability to lead and support teams, manage KPIs, conduct performance reviews, and deliver continuous training on ERP systems and process compliance in SLA-driven environments. Strong stakeholder management and analytical skills, with a consistent track record of resolving discrepancies, strengthening client relationships, ensuring regulatory compliance, and driving timely closure of receivables through effective reporting and governance.
Overview
6
6
years of professional experience
Work History
Order to Cash Operations Analyst
ACCENTURE SOLUTIONS PVT.LTD
09.2024 - Current
- Working as the primary billing SPOC, resolving inquiries and disputes within 24 to 48 hours.
- Working on tools such as JDE and Salesforce.
- Preparing and issuing accurate invoices for clients, ensuring timely payments, and minimizing billing errors.
- Managing accounts receivable and reconciled billing discrepancies, improving monthly collection rates.
- Collaborating with internal departments to verify billing information, and resolve invoice disputes quickly.
- Processing high-volume billing cycles with accuracy, maintaining a 99% error-free rate.
- Validating sales orders, delivery notes, and invoices in accordance with contract terms.
- Updating fluctuating commodity pricing structures in the system daily.
- Cross-trained in working in different regions of the business.
- Handling team operations by allocating daily workloads, monitoring productivity, and ensuring adherence to KPIs.
- Conduct regular quality checks, provide performance feedback, and support corrective action plans.
- Train and mentor new joiners on JDE, Salesforce, billing processes, and compliance requirements.
- Develop SOPs, process maps, and training documentation to support knowledge transition and audit readiness, to onboard new team members effectively.
- Preparing daily production report - capturing volumes processed, pending backlog, accuracy levels, and SLA adherence.
Process Developer
GENPACT INDIA PVT. LTD
02.2022 - 08.2024
- Worked on tools such as Readsoft, Blackline, JDE.
- Worked on different modes of payments such as Lockbox, EFT, Credit Card, Bcard, ACH payments.
- Email interaction on a regular basis with clients.
- Newly hired training support from 5th month in the organization.
- Handling escalated payments and attending client calls.
- Holding a record for handling 200 payments in 1 day and getting R & R for the same.
- Ensuring 100 percent accuracy in production.
Senior Analyst
R1RCM GLOBAL PVT. LTD.
03.2021 - 02.2022
- Worked in Coverage and Benefits, Prior Authorization and Denial Management.
- Oversee denial management, appeals, and follow-ups to ensure maximum claim recovery.
- Handled payment posting for ERA and manual EOBs, ensuring reconciliation with bank statements.
- Processed and submitted claims electronically and manually to payers, ensuring timely submission.
- Followed up with insurance companies on unpaid and underpaid claims to expedite reimbursement.
Finance & Administrative Practitioner
IBM INDIA PVT. LTD.
12.2019 - 02.2021
- Worked in ESI process in all the LOBs- Verification, Authorization, Ship Clearance, Collections, Cash posting wherein we deal with Insurance Payment Denials, and need to provide resolution in order that Patient will get the services done.
- Followed up on AR Denials.
- Worked in Audit Management in which we need to check the complete Patient information, including Personal and Medical, so that shipment can be done, and Patient will get the drugs and services in time.
- Administering Denials Control and Fees Schedule Management.
- Access Patient vitals and deals with their insurance group for Health Care.
- Working with IV Management, to verify Patient Information.
- Assist Doctors within Office surgeries and In-Patient Services, and non-invasive procedures.
- Ensure HIPPA compliance of entire nursing staff through reviews and procedural updates.
- Work for Authorization Forms to ensure that Patient will get the services on Time.
Education
MBA - Financial Management and International Business
Bharati Vidyapeeth University
Pune01.2023
Bachelor of Commerce (Honors) -
Shaheed Bhagat Singh College, University of Delhi
Delhi05-2018
12th -
Saraswati Bal Mandir Sr. Secondary School
Delhi03-2014
10th -
St. John's School
Delhi03-2012
Skills
- Cash applications
- Billing and invoicing
- SLA and KPI management
- Finance and accounts management
- Denial management
- Client and payer management
- Month-end closing and reporting
- Process mapping
- Team handling and training
Tools operated
- Rx Home
- SAP
- Oracle JDE
- Blackline
- Salesforce
Accomplishments
• Recognized with Client Excellence Awards across previous organizations for outstanding performance and service delivery.
• Consistently achieved Top Performer status in all previous roles.
• Awarded Customer Excellence Award ($100) – Q2 & Q3 2023, Q1 2024.
• Received R&R – Top Performer recognition.
• Appointed SPOC for extra-curricular initiatives owing to strong interpersonal and leadership skills.
• Young India Scientist Award, Class 10.
• Silver Medal, State-Level Chess Competition, Class 12.
• Honored for volunteer teaching in Dance at Gurukulam Academy, Delhi
• Consistently achieved Top Performer status in all previous roles.
• Awarded Customer Excellence Award ($100) – Q2 & Q3 2023, Q1 2024.
• Received R&R – Top Performer recognition.
• Appointed SPOC for extra-curricular initiatives owing to strong interpersonal and leadership skills.
• Young India Scientist Award, Class 10.
• Silver Medal, State-Level Chess Competition, Class 12.
• Honored for volunteer teaching in Dance at Gurukulam Academy, Delhi
Timeline
Order to Cash Operations Analyst
ACCENTURE SOLUTIONS PVT.LTD
09.2024 - Current
Process Developer
GENPACT INDIA PVT. LTD
02.2022 - 08.2024
Senior Analyst
R1RCM GLOBAL PVT. LTD.
03.2021 - 02.2022
Finance & Administrative Practitioner
IBM INDIA PVT. LTD.
12.2019 - 02.2021
MBA - Financial Management and International Business
Bharati Vidyapeeth University
Bachelor of Commerce (Honors) -
Shaheed Bhagat Singh College, University of Delhi
12th -
Saraswati Bal Mandir Sr. Secondary School
10th -
St. John's School