Karishma Tecksingani
Pune
Summary
I am a Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating team members. I Aim to continuously improve client satisfaction by implementing innovative treatments and maintaining high service standards and strive to create and deliver innovative training programs that enhance the skills of spa and salon professionals.
Overview
18
18
years of professional experience
Work History
Sr. Executive - Technical
Loreal India Pvt Ltd
Pune
06.2017 - Current
- Currently, the Regional Lead for Kerastase West, managing and scheduling the team, and maintaining client relationships.
- Training and implementing luxury standards, staging, and SOPs within client locations.
- Ensuring client consultations are conducted professionally within Kerastase doors.
- O+O Education focus on Brand obsessions and Business link to education
- Enhanced business development efforts
- Conducted comprehensive training sessions for clients and internal staff on brand-related products and services
- Developed and nurtured client and team creativity
- Provided qualitative feedback on product performance in alignment with brand strategy.
- Contributed to product sell-out through strategic training initiatives..
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Worked with 3 Brands within L'Oreal, such as Decleor, L'Oreal Professional, and Kerastase, focusing on Luxury Spa & Salons within the country.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Certified in People Management & Communication in Fitness under L'Oréal training programs
Master Trainer
[comfort zone] Salon & Spa Studio by Tangy Rose
Mumbai
02.2015 - 05.2017
- Launch of [comfort zone] in India Introduced and presented the brand to new clients.
- Conducted team building and assessments of therapists across India.
- Prepared cost per treatment breakdowns and customized client menus.
- Adhering to SPA & Salon SOPs within client properties such as Westin, ITC Hotel spas within India, and spa chains such as Oryza and other luxury salons.
- Conducted internal training sessions via Skype and live demos.
- Conducted assessments to identify areas of improvement in employees' performance.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date knowledge of industry trends and best practices.
Spa Centre Manager and Training Head
Ora Regenesis Spa
Pune
01.2014 - 02.2015
- Oversaw daily operations and managed resources for revenue maximization.
- Enhanced guest satisfaction by optimizing spa services and adhering to SOPs.
- Designed training manuals and conducted sessions on spa etiquette and soft skills.
- Performed cost-benefit analysis and managed inventory effectively.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Negotiated with vendors and suppliers to reduce costs.
- Monitored stock levels of retail & technical
Technical Trainer
Pevonia Botanica
Dehli
09.2012 - 12.2013
- Trained beauty therapists across multiple locations.
- Increased product sales and repeat customers through effective guest consultation.
- Assisting in up of Luxury Spa spaces within North India while ensuring proper handover to managers and Hotel properties (Fortis, Landmark, Crown etc)
Centre Manager and Trainer
Masti Health & Beauty P. Ltd. (02 Spa)
Pune
08.2011 - 08.2012
- Managed spa operations and successfully executed 'Train the Trainers Program'
- Designed training manuals and developed SOP's with the team
- Travelled Across to Set up Spa Spaces from initial market research till completion of set up and Hand over (JW Marriot o2 spa jaipur, Hyderabad..)
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
Beauty Therapist
Steiner Pvt Ltd (Contract for Royal Caribbean International)
Southampton
07.2010 - 04.2011
- Performed skilled spa and beauty therapies
- Assisted in daily spa operations and marketing activities.
Spa & Beauty Therapist
Calma Medi-Spa
Melbourne
01.2008 - 01.2010
- Assisted in daily spa operations and maintenance
- Developed new spa treatments and trained staff accordingly.
Guest Relationship Executive cum Therapist
KOCHO Day Spa
Melbourne
01.2007 - 01.2008
- Managed front desk operations and increased upselling
- Supervised therapists and housekeeping activities.
Customer Service Executive
Convergys India Pvt Ltd-Chrysler Financial
Pune
01.2006
- Managed lease payments and auto-pay facilities
- Provided product information and created new customer accounts.
Education
Certificate III and IV in Hairdressing -
Australian College of Hair and Beauty
Diploma of Remedial Massage -
Australian College of Natural Medicine
Diploma In Beauty Therapy -
Headmasters Academy
B.A. in English -
University of Pune
Skills
- Operational Management
- Training & Development
- Customer Service
- Team Leadership
- Cost Management
- Adaptability
- Procedure Implementation
- Schedule Management
Certified skills
- Sports and Remedial Massage
- Hairdressing
- Beauty Therapy & Makeup
- Microblading
- Certified in People Management & Communication in Fitness under L'Oréal training programs
Languages
- English, Native speaker
- Hindi, Incredibly good command
References
References available on request.
Hobbies and Interests
- Microblading
- Exploring different cuisines
- Traveling
Accomplishments
- Best Educator Award India , 2018
- Bravo Reward , L'Oreal India
Timeline
Sr. Executive - Technical
Loreal India Pvt Ltd
06.2017 - Current
Master Trainer
[comfort zone] Salon & Spa Studio by Tangy Rose
02.2015 - 05.2017
Spa Centre Manager and Training Head
Ora Regenesis Spa
01.2014 - 02.2015
Technical Trainer
Pevonia Botanica
09.2012 - 12.2013
Centre Manager and Trainer
Masti Health & Beauty P. Ltd. (02 Spa)
08.2011 - 08.2012
Beauty Therapist
Steiner Pvt Ltd (Contract for Royal Caribbean International)
07.2010 - 04.2011
Spa & Beauty Therapist
Calma Medi-Spa
01.2008 - 01.2010
Guest Relationship Executive cum Therapist
KOCHO Day Spa
01.2007 - 01.2008
Customer Service Executive
Convergys India Pvt Ltd-Chrysler Financial
01.2006
Certificate III and IV in Hairdressing -
Australian College of Hair and Beauty
Diploma of Remedial Massage -
Australian College of Natural Medicine
Diploma In Beauty Therapy -
Headmasters Academy
B.A. in English -
University of Pune
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