KARTHICK L
MADURAI
Summary
Dynamic Customer Relationship Officer with a proven track record at WORLD OF TITAN, excelling in customer service and account management. Developed effective sales strategies that enhanced customer retention and satisfaction. Skilled in product knowledge and conflict resolution, consistently delivering exceptional experiences and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Relationship Officer
WORLD OF TITAN
CHENNAI
01.2025 - Current
- Educated customers about product features and care instructions.
- Maintained the cleanliness and organization of the display area.
- Assisted customers in selecting jewelry that matched their preferences.
- Managed customer accounts and updated information in the system.
- Collaborated with team members to enhance customer service strategies.
- Processed returns and exchanges in accordance with company policies.
- Maintained knowledge of product lines and promotions for effective support.
- Developed strategies for improving customer retention rates through loyalty programs.
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
Retail Sales Associate
TANISHQ JEWELLERY
CHENNAI
04.2024 - 12.2024
- Assisted customers in selecting jewelry that matched their preferences.
- Maintained the cleanliness and organization of the display area.
Sales Associate
VAN HEUSEN
MADURAI
06.2020 - 03.2024
- Assist customers in finding suitable clothing options
- Manage stock and arrange product displays
- Support promotional activities and sales events
- Handle customer inquiries and resolve issues
- Provide product knowledge to enhance customer experience
Sales Associate
PETER ENGLAND
MADURAI
04.2018 - 05.2020
- Assist customers in finding suitable clothing options
- Handle customer inquiries and resolve issues
- Support promotional activities and sales events
Sales Associate
EUROPA GARMENTS
MADURAI
02.2017 - 03.2018
- Assist customers in finding suitable clothing options
- Handle customer inquiries and resolve issues
- Manage stock and arrange product displays
Education
High School Diploma -
GOVT SCHOOL OF EDUCATION
MADURAI04-2006
Skills
- Customer service
- Account management
- Product knowledge
- Sales strategy
- Policy development
- Customer relationship management
- Sales analysis
- Inventory management
- Attention to detail
- Conflict resolution
- Up-selling techniques
- Training and mentoring
PERSONAL PROFILE
- Father's name: M. Lakshmikanthan
- Date of birth: 26.05.1990
- Age :35
- Gender : Male
- Status: unmarried
- Nationality : INDIAN
- Language: Tamil,English
- Address : No-104, Thiyagarajar Colony,Pasumalai,madurai-625004
Timeline
Customer Relationship Officer
WORLD OF TITAN
01.2025 - Current
Retail Sales Associate
TANISHQ JEWELLERY
04.2024 - 12.2024
Sales Associate
VAN HEUSEN
06.2020 - 03.2024
Sales Associate
PETER ENGLAND
04.2018 - 05.2020
Sales Associate
EUROPA GARMENTS
02.2017 - 03.2018
High School Diploma -
GOVT SCHOOL OF EDUCATION