Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karthick R

Chennai

Summary

Reliable and Resilient smart worker aims to find an exciting and challenging job position where I can improve my skills and apply all my knowledge to assist the company in achieving its mission and goals.

Overview

6
6
years of professional experience

Work History

Payment Coordinator : Full-time

GUVI Geek Networks, IITM Research Park
09.2023 - Current
  • Facilitated payment processes for students post-pre-boot camp, including collecting payments and assigning suitable payment methods.
  • Coordinated with student coordinators for part payments and maintained follow-up on deadlines.
  • Built rapport with students, addressed queries, and guided them through various payment modes.
  • Managed data through Excel, handled emails, Zoom sessions, and CRM tools.
  • Prepared reports, ensured data backup, and collaborated with the team to meet targets.

Payment Coordinator - Internship

GUVI Geek Networks, IITM Research Park
07.2023 - 09.2023

Lead Generation Specialist

Thinkinfinity Technology
06.2022 - 01.2023
  • Initiated contact with prospects and conducted follow-up calls to gather information and qualify leads.
  • Provided support and guidance to students experiencing academic-related queries.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Assisted students in selecting courses to align with interests and abilities.

CRM Coordinator

RK Service Center
09.2018 - 05.2022
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Resolving concerns and issues raised by the customers through customer care.
  • Maintaining minimum spare requirement and ordering spares.
  • Analyze feedback to better improve the customer experience.
  • Supervised daily operations and service functions to maximize revenue, customer satisfaction, and employee productivity.

Education

BE - Aeronautical Engineering -

KCG College of Technology
Chennai, India
2018

Skills

MS- Excel

Data entry skills

Rapid learning skill

Payment handling

CRM expertise

Customer Service

Languages

English
Tamil

Timeline

Payment Coordinator : Full-time

GUVI Geek Networks, IITM Research Park
09.2023 - Current

Payment Coordinator - Internship

GUVI Geek Networks, IITM Research Park
07.2023 - 09.2023

Lead Generation Specialist

Thinkinfinity Technology
06.2022 - 01.2023

CRM Coordinator

RK Service Center
09.2018 - 05.2022

BE - Aeronautical Engineering -

KCG College of Technology
Karthick R