• Problem Diagnostics and fixed issues in the CMS (Customer Management System), Tariff Management, Booking Documentation (Export & Import),EDI (Electronic Data Interchange) & API(Application programming interface),Logistics event(EDI), Invoicing & Receipt modules.
• Involved in fixing the recurrent issues which occurred in Demurrage modules and Tax reports.
• Fixed recurrent issues reported in Depot System – System whichused for Tracking Logistics activities happened in Depot.
• Modified the existing process of the Auto EDI validation to increase the data quality for the logistics activities.
• Coordinated with end users to find the user level difficulties & improve the quality of the system with business standards.
• Tested global modification programs for MSC ISRAEL, MSC GREECE and MSC KENYA
▪ Client Relationship Management, Helping the Client to derive the strategies for problem resolution.
▪ Elicit & Translate Business requirement to User Stories\BRD\FRD\SRS
▪ Conduct Gap Analysis\Scope Analysis\Impact Analysis on Business Process using techniques like use case diagrams (UML) \ Context Diagram (Data Flow Modelling) \Flow charts
▪ Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy.
▪ Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions.
▪ Project scheduling and tracking.
▪ Team management.
▪ Decision making
No. 11/2, Chinnayah new colony 2nd main road, Sri Hari Flats, Flat no S1, Perambur, Chennai - 600011