Shrikant Kapdoskar

• Company Overview: http://www.accelya.com/
• Managed a customer-facing team of support analysts to ensure efficient ticket resolution and client satisfaction.
• Provided analysis using Oracle SQL/ PL SQL/ Oracle Forms and solutions to clients' queries on airline revenue accounting tools such as REVERA and RAPID.
• Offered technical and functional support to customers, resolving system issues effectively and maintaining high customer satisfaction.
• Coordinated decisions on categorizing requirements into defects, customizations, or roadmap enhancements through feedback from customers and technical teams.
• Focused on innovating quality parameters to ensure effective ticket lifecycle management and enhance customer experience.
• Managed cross-functional interactions with internal teams to streamline processes and improve support efficiency.

• Company Overview: http://www.accelya.com/
• Performing functional, Integration and Compatibility testing in regression testing environments and DR Testing.
• Responsible for allocating the work to team members and Testing completion report preparation.
• Review and write high level test scenarios and explain the scenarios to team members in case of complex scenarios.
• Tracking, analyzing, and reviewing bugs/ defects filed by the team members (Raising new issues, verification of issues & addressing issues queries).
• Extracting the defect log and sharing the report with higher management to share progress report on project.
• Handling SPIRA testing tool to extract testing completion reports and publish it to test manager.
• Handling manual testers functional queries.
• Http://www.accelya.com/

• Engaged with global stakeholders to gather, validate, and document requirements through meetings, workshops, and interviews, ensuring alignment with business objectives.
• Designed migration and UAT strategies, ensuring smooth go-lives with minimal disruption.
• Delivered change requests and identified product improvements, enhancing system efficiency and customer satisfaction.
• Created user stories, acceptance criteria, EPICs, and GAP analyses to guide Agile delivery teams.
• Led requirement studies for data reconciliation outputs, improving accuracy and compliance.
• Managed Agile ceremonies including Sprint Planning, backlog prioritization, and story point estimation.
• Delivered product demos and feature presentations, driving customer adoption and engagement.
• Collaborated with developers to review functional test scenarios and validate test case coverage.
• Supported Agile teams during daily stand-ups, resolved issues promptly, and monitored progress to ensure on-time delivery.

Key Projects:

• Revenue Accounting Implementation – Improved financial tracking accuracy & regulatory compliance.
• Data Warehouse Deployment – Enhanced data integrity and reporting speed.
• PSS & Interline Industry Change – Streamlined processes in line with industry standards.
• NDC Message Implementation – Good understanding on NDC.

• Company Overview: http://www.accelya.com/
• Responsible for managing a team of 15 members.
• Monitoring of quality control parameters for Interline module.
• Interacting and coordinate with clients on new requirements and get it implement in revenue accounting process.
• Coordinating with management and product team to ensure timely processing.
• Reconciliation of the suspense accounts.
• Provided inputs for process and systems modification for better performance & efficiency.
• Good knowledge of PNR and ticketing audit using Amadeus, ATPCO and other GDS.
• Parameterized to have no impact in existing features.
• Http://www.accelya.com/

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

• Mentored and guided employees to foster proper completion of assigned duties.
• Handling Sales, Re-issue, Refunds Audits for various international Airlines.
• Working on Amadeus, ATPCO, PARS.
• Analyzing fares and taxes of issued tickets. Raise memo against agent to penalize for incorrect ticket issuance.
• Participated in cross-functional team-building activities.
• Documenting counts and sorted finished work to promote easy access for shipping or additional processing.