Karthick Sekar
Chennai
Summary
Senior Analyst at Hexaware Technologies specializing in payment processing and SWIFT messaging. Managed complex client queries with a focus on timely resolutions, resulting in improved customer satisfaction. Demonstrated expertise in regulatory compliance and effective communication, facilitating team collaboration to efficiently clear OFAC sanctions. Committed to delivering exceptional service in dynamic environments.
Overview
3
3
years of professional experience
Work History
Senior Analyst
HEXAWARE TECHNOLOGIES
Chennai
06.2022 - Current
Citi Bank Process /Payments and Investigations
- Handling all over currencies of internal and external client queries by contacting Banks via SWIFT message to send and receive information in a encrypted way.
- Managing payment posting which we received via SWIFT, MT103, MT202 process including verifying error and performing resolution
- Providing the credit confirmation, cancellation request etc…of multiple currencies as per client’s request in a timely resolution
- Supporting all OFAC sanction Alerts and hits on screening system and make sure they are cleared appropriately.
Education
MBA - Management
Anna University
Chennai06-2022
B.COM - Commerce
Madras University
Chennai05-2019
Skills
- Payment processing
- SWIFT messaging
- Credit confirmation
- Sanction screening
- Regulatory compliance
- Customer service
- Team collaboration
- Effective communication
CAREER OBJECTIVE
To be a part of reputed organization which will provide me an opportunity to work hard and use my skills to contribute for growth of the company.
Accomplishments
Incident volume pertaining to two different clients, which caused the team pending to spike above average Handled the additional volume and caused no impact to other clients, and extended their shifts voluntarily
Key Strength
- Good organizing capabilities and enjoy teamwork.
- Achieved results through effectively helping with customer satisfaction
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Star monitory award. (Recognized by Citi)
- Best Performer (Recognized by Citi Bank)
Timeline
Senior Analyst
HEXAWARE TECHNOLOGIES
06.2022 - Current
MBA - Management
Anna University
B.COM - Commerce
Madras University
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