Karthik Arumugam
Chennai
Summary
To leverage my skills and talents in contributing to the growth of an organization while advancing my career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Manager (Tamil Nadu)
Magickhome Interiors Pvt. Ltd.
02.2023 - Current
- Led the successful launch of the flagship experience center in Chennai and the second center in Coimbatore
- Established and developed a high-performing team of over 20 sales and designers through recruitment and training initiatives
- Surpassed business targets by an impressive 250% in the inaugural year
- Attained an A+ rating in the first-year appraisal, underscoring exceptional performance and leadership
- Generated a remarkable revenue of over 13 crore INR, significantly impacting the builder channel business
- Instrumental in the launch and customization of the CRM tool, contributing to enhanced operational efficiency
- Drove participation in builder events, leading the team to accomplish a record-breaking order book of 2 crore INR in a single day
- Mentored and coached 2 team members.
Assistant Sales Manager
Homelane.com
- Managed Homelane Interiors' Experience Center
- Devised strategies to achieve targets
- Led a sales team of 6 Relationship Managers, providing training and support to meet individual and team goals
- Forecasted sales on a weekly basis based on client pipeline and probability
- Maintained input metrics hygiene (L, CPFL, Overdues)
- Managed lead cycles and ensured conversion targets from leads to meetings to orders
- Supported low-performing Relationship Managers with Performance Improvement Plans
- Analyzed competitor offerings and adjusted business plans accordingly
- Increased business through customer and staff referrals
- Managed Channel Partner/Offline business for Chennai, maintaining relationships and onboarding new partners
- Explored and established new B2B business opportunities.
Operations Manager & PRO
Providence Mall
- Identified and addressed operational gaps in the mall
- Recruited, trained, and managed operational staff including Housekeeping, Security, and Lift Operators
- Created SOPs and checklists for staff compliance
- Scheduled staff attendance weekly and monthly
- Planned and executed mall events in coordination with the marketing team
- Handled customer queries in-person and on social media
- Conducted Fire & Emergency Evacuation drills.
Store Manager
Park Avenue
- Managed end-to-end store operations
- Ensured compliance with SOPs
- Conducted visual merchandising
- Maintained store upkeep and managed inventory
- Set and achieved sales forecasts and KPIs
- Recruited and trained new staff, ensuring high customer satisfaction.
Store Manager
Bouteak
- Managed furniture showroom sales and customer relationships
- Maintained store and warehouse inventory
- Designated tasks to staff and handled cash management
- Recruited and trained new staff, and explored new business ventures.
Demonstration Specialist
Bose Corporation
- Managed store operations and met monthly sales targets
- Sold high-value audio systems and ensured excellent customer experience
- Maintained store data and reported daily
- Achieved 120% of the given budget every month.
Business Analyst 2
Barclays Shared Services
- Processed global payments for Barclays bank
- Routed and repaired payments, handled high-value transactions
- Made and received customer verification calls
- Created hourly Rag reports and handled routing queries
- Trained in 3 sub-processes.
Technical Support Executive
Sutherland Global Services Pvt Ltd.
- Worked as a Consultant for Symantec Inc
- Sold virus removal services and optimized computer performance
- Troubleshot technical issues and achieved sales targets
- Handled global customer queries.
Education
Skills
- Operating Systems: Windows XP, Vista, 7, 10, 11, 365
- Applications: MS Excel, PowerPoint, Word
- Languages: English, Tamil
Accomplishments
- Excellent communication and presentation skills.
- Awarded Best Rookie Performer at Sutherland Global Services.
- Won 'Rising Star' award twice at Barclays Shared Services.
- Achieved 100% sales target at Bose for the first time since store opening.
- Organized COVID Vaccination Drive at Homelane.com.
- Won Best Skipper of the Month at Homelane.com.
Currentaddress
No. 15, Bharatheeswarar Colony, Kodambakkam, Chennai, 600024
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- Sales Forecasting (Linkedin)
- Sales: Closing Strategies (Linkedin)
- Harappa Education: Accelerated Management Program
Timeline
Business Manager (Tamil Nadu)
Magickhome Interiors Pvt. Ltd.
02.2023 - Current
Assistant Sales Manager
Homelane.com
Operations Manager & PRO
Providence Mall
Store Manager
Park Avenue
Store Manager
Bouteak
Demonstration Specialist
Bose Corporation
Business Analyst 2
Barclays Shared Services
Technical Support Executive
Sutherland Global Services Pvt Ltd.