Karthik G
Bengaluru
Summary
Dynamic Technical Support Engineer with a proven track record of delivering exceptional support for network systems, ensuring optimal performance through proactive testing and monitoring. Expertise in swiftly diagnosing and resolving technical issues to foster seamless user experiences across diverse demographics. A keen eye for detail drives the identification of improvement opportunities, accompanied by strategic recommendations that empower organizations to achieve objectives. Committed to implementing efficient systems and processes that enhance operational effectiveness and contribute to overall business success.
Overview
7
7
years of professional experience
Work History
Consultant - System Management
LTI Mindtree
06.2023 - Current
- Provide support to assist client with the planning, setup, configuration, and operation of their technology systems. Troubleshoot incidents reported by end users to schedule/system changes and identify permanent solutions. Identified computer hardware and network system issues. Resolved issues and escalated problems with knowledgeable support and quality service. Assisted remote users with the addition of systems on the Network/Domain. Troubleshoot incidents reported by end users to schedule/system changes and identify permanent solutions.
Sr. Representative Operations
Concentrix Technologies PVT LTD
01.2019 - 05.2023
- Understanding Customer Requirements and providing service improvement plans. Maintaining SLAs, Handling Critical issues, and troubleshooting for incidents. Route problems to internal 2nd and 3rd level support. Assisting clients by providing offshore support through emails and calls. Incident Management - Supports teams for critical, major & minor incidents that occur and affect the entire process. Working on Microsoft Outlook 2003, 2007 & 2010. Remote Desktop Support. Supporting project internal tools and application issues.
Education
Bachelor of Business Management - Human Resouce
Seshadripuram Institute of Commerce And Management
Bengaluru, India01.2017
Skills
- Office 365 issue resolution
- IT support technician
- VPN connectivity troubleshooting
- VDI and networking support
- Service Now
- Installing Systems
- Active Directory
- Customer service ticket management
- Service Accounts
- Incident management
- Software installation
- Remote support
- Customer education
- Quality assurance
LANGUAGES
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Hindi
Intermediate (B1)
LINKS
LinkedIN: https://www.linkedin.com/in/karthik-g-1a4709189?utm_source=sha...
Timeline
Consultant - System Management
LTI Mindtree
06.2023 - Current
Sr. Representative Operations
Concentrix Technologies PVT LTD
01.2019 - 05.2023
Bachelor of Business Management - Human Resouce
Seshadripuram Institute of Commerce And Management