Summary
Overview
Work History
Education
Skills
LANGUAGES
LINKS
Timeline
Generic

Karthik G

Bengaluru

Summary

Dynamic Technical Support Engineer with a proven track record of delivering exceptional support for network systems, ensuring optimal performance through proactive testing and monitoring. Expertise in swiftly diagnosing and resolving technical issues to foster seamless user experiences across diverse demographics. A keen eye for detail drives the identification of improvement opportunities, accompanied by strategic recommendations that empower organizations to achieve objectives. Committed to implementing efficient systems and processes that enhance operational effectiveness and contribute to overall business success.

Overview

7
7
years of professional experience

Work History

Consultant - System Management

LTI Mindtree
06.2023 - Current
  • Provide support to assist client with the planning, setup, configuration, and operation of their technology systems. Troubleshoot incidents reported by end users to schedule/system changes and identify permanent solutions. Identified computer hardware and network system issues. Resolved issues and escalated problems with knowledgeable support and quality service. Assisted remote users with the addition of systems on the Network/Domain. Troubleshoot incidents reported by end users to schedule/system changes and identify permanent solutions.

Sr. Representative Operations

Concentrix Technologies PVT LTD
01.2019 - 05.2023
  • Understanding Customer Requirements and providing service improvement plans. Maintaining SLAs, Handling Critical issues, and troubleshooting for incidents. Route problems to internal 2nd and 3rd level support. Assisting clients by providing offshore support through emails and calls. Incident Management - Supports teams for critical, major & minor incidents that occur and affect the entire process. Working on Microsoft Outlook 2003, 2007 & 2010. Remote Desktop Support. Supporting project internal tools and application issues.

Education

Bachelor of Business Management - Human Resouce

Seshadripuram Institute of Commerce And Management
Bengaluru, India
01.2017

Skills

  • Office 365 issue resolution
  • IT support technician
  • VPN connectivity troubleshooting
  • VDI and networking support
  • Service Now
  • Installing Systems
  • Active Directory
  • Customer service ticket management
  • Service Accounts
  • Incident management
  • Software installation
  • Remote support
  • Customer education
  • Quality assurance

LANGUAGES

English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Hindi
Intermediate (B1)

LINKS

LinkedIN: https://www.linkedin.com/in/karthik-g-1a4709189?utm_source=sha...

Timeline

Consultant - System Management

LTI Mindtree
06.2023 - Current

Sr. Representative Operations

Concentrix Technologies PVT LTD
01.2019 - 05.2023

Bachelor of Business Management - Human Resouce

Seshadripuram Institute of Commerce And Management

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Karthik G