Software Developer
KARTHIK G
IT Support
Chennai
Work Preference
Summary
Support professional with strong technical expertise and problem-solving skills. Adept at diagnosing and resolving complex issues, ensuring seamless system performance. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, customer support, and software maintenance. Reliable and results-driven with focus on achieving operational excellence.
Overview
3
3
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Support Engineer
Tata Consultancy Services
09.2022 - Current
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Connected to computer of client using remote link to install programs and applications.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
Education
Bachelor of Engineering - Electronics And Instrumentation Engineering
Velammal Engineering College
Ambattur, Chennai 04.2001 -
Skills
Remote support
undefinedAccomplishments
Worked for Coinstar LLC from August 2023 to October 2025 in AMS Support helping in troubleshooting issues and resolving tickets within SLA time. Built Customer trust by providing good and timely support and got appreciated by client.
Additional Information
I am an enthusiastic working person with good collaborative and rapport building skills.
Certification
Microsoft Azure Fundamentals
Interests
Support Engineer
Technical Architect
Gardening, Reading books, Exercise, Yoga
I love reading self help books. I have achieved Runner up in TCS Yoga Asana Championship contest. I am fitness enthusiast love to explore Running, Marathon contests.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Infor CSI Syteline
Timeline
Microsoft Azure Fundamentals
06-2024
Microsoft Azure AI Fundamentals
06-2024
Microsoft Azure Data Fundamentals
06-2024
Amazon AWS Cloud Practitioner
04-2024
Support Engineer
Tata Consultancy Services
09.2022 - Current
Bachelor of Engineering - Electronics And Instrumentation Engineering
Velammal Engineering College
04.2001 -