SATHYA R
Scrum Master/Quality Analyst - Lead
Chennai
Summary
A highly motivated IT professional with good experience as Quality Assurance Lead & Scrum Master. Possess strong ability to prioritize and manage multiple projects. Proven skills to effectively analyze and coordinate execution of test plans and Strategies to deliver the products with high quality which meets the business needs.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Scrum Master/QA Lead Analyst
Standard Chartered Bank
Chennai
7 2023 - Current
- Effectively running of Scrum Ceremonies namely Daily Standup, Backlog Refinement, Sprint Planning, Demo & Retrospective sessions
- Sprint Capacity Planning and monitoring for Velocity, Burn down and Cumulative Flow diagram
- Seamless resolution of impediments and ensuring team's delivery is not impacted
- Participate in Agile Maturity Capability sessions and enhance process
- Review of Functional, End to end and Integration Test assets namely, Test Cases, Results and Defects and provide sign-off
- SME for Payment handling in 103 202 and 202cov 1 series and 2 series and 9 series payments Match off Nostro break and supporting other countries.
Sr. QA Lead - Functional Testing
BNP Paribas
Chennai
03.2020 - 06.2023
- Understanding of business systems and industry requirements to develop Testing strategy and Test Assets
- Approach and execute manual and automated conditions using both agile and waterfall methodologies
- Designed Production validation test cases and executed various testing levels such as System Integration & User Acceptance Testing to validate both functional specifications and Business requirements are met
- Monitor Testing life-cycle throughout and capture key Quality metrics that qualifies product through Quality Gate
- Key participant in Defect Triage calls in capacity of Payment Processing & Dispute Investigations system SME
- Participate in Agile sprint activities and coordinated with individual and team testing throughout to ensure quality deliverable by end of sprint
- Handled various types of investigation queries UTA, BCNR, ROF, RECALL, AMENDMENT, FATF, COVER NOT RECEIVED Based on incoming payments and its nature of charges sent through MT191 charges claim as per MT191 received STMT CR entry in Nostro account via MT202
- For outgoing payments, receive charges claim from beneficiary bank through MT191
- Upon receipt of MT191 send charges through MT202
- Also, receive STMT DB entry as payment charge from correspondent bank Reconciliation: Respective entries in Intelli-match application
- LC, LD, SC, SD
Junior Analyst
Hexaware Technologies
Chennai
06.2018 - 02.2020
- Monitor Investigations cases in workflow toll (QMS) and ensure incidents raised by clients and third-party banks are resolved within agreed timelines with accuracy to consistently provide high-level customer service
- Manage swift queries from other banks and respond well before SLA
- Ensure appropriate actions taken on queries and complaints received from all parties Quick TAT for resolving issues
- Handling on serial cover payment, and ability to match off Nostro breaks
- Accountable for Identifying, analyzing, and resolving cases related to nostro breaks
- Handling of recall and amendment messages Handling swift messages like MT199, MT299, MT195, MT103, MT202.
Process Advisor
Barclays Shared Services Pvt. Ltd.
Chennai
06.2017 - 06.2018
- Verifying Customer complaints of financial product
- Actively participated in New Product Training Handling various products like Barclay Loans, Overdraft, and Mortgage
- Validating customer complaint point to reach fair outcome and resolve any disputes
- Sending explicit letters to customer for their raised complaints
- Maintain accuracy of key Deliverables with TAT agreed with clients on SLA
- Preparing the reports & circulate on daily basic in terms of productivity and quality
- Support business at stage of high volume by handling different types of process
Education
Bachelor of Engineering - Electronics & Communication
Sri Venkateswara College of Engineering & Technology
Chennai, India 05.2012 - 04.2016
Skills
Servant Leadership - Agile Scrum Master
Database - SQL Server - Basics User and Process Flows
Test case Development and Management - HP ALM and JIRA
Subject Matter expert in Payments - Global and SWIFT Messaging Transaction Management
Testing Methodology - Agile
Servant Leadership - Agile Scrum Master
Timeline
Sr. QA Lead - Functional Testing
BNP Paribas
03.2020 - 06.2023
Junior Analyst
Hexaware Technologies
06.2018 - 02.2020
Process Advisor
Barclays Shared Services Pvt. Ltd.
06.2017 - 06.2018
Bachelor of Engineering - Electronics & Communication
Sri Venkateswara College of Engineering & Technology
05.2012 - 04.2016
Scrum Master/QA Lead Analyst
Standard Chartered Bank
7 2023 - Current
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