Karthik K

• Processing the purchase order request from via Direct or Channel orders and Conversion of purchase order into sales order
• Working and In depth knowledge of all New License/Directs/Channel/Renewal Orders
• Validation of PO copy received from the buyer and taking full ownership of order fulfillment, scheduling, and cash collection.
• Monitored incoming emails for inquiries about product availability or changes and cancellations in existing orders.
• Processed returns and refunds according to established guidelines.
• Analyze/build management reports such as Revenue reports, Order booking reports based on business requirement
• Conducted regular communications with customers and sales to drive satisfaction and resolve issues promptly.

Order Management work Experience
• Validation of PO copy received from the buyer and processing PO in SAP CRM tool.

• Conversion of quote or purchase order into sales order
• Validating all the orders in various parameters like stock availability, Order Type, On time delivery,Pricing, Inco terms and all other factors that support customer’s requirement.
• Processing of various order types like Stocking, Drop ship, Renewal & Services.
• Coordination with sales team to provide quote details to customer..
• Coordination with Expedite team to improve shipment dates.
• Effectively process customer orders, returns, and expedited order fulfillment to improve the level of customer service.
• Co-ordination with Logistics department to get the shipment and tracking details.
• Handling Return Authorization Material (RMA) i.e., process of returning a product to receive a
refund, replacement, or repair during the product’s warranty period.
• Tracking the order through OST website to provide order status to customer.
• Ability to understand the client requirement and deliver the same in an effective manner.
• Worked in special pricing team, especially to resolve the pricing issue on the order problem sales order number.
• Concentrated on various areas for betterment of process like Providing Training, Updating of Standard
Operating procedure, maintaining a process Turnaround time (TAT) to stabilize the process.

Additional Responsibilities

• Carried out internal quality checks for the orders processed by the team.
• Preparation of weekly QC Accuracy reports which will be shared to clients.
• Preparation of Monthly metrics report to analyze the quality of orders.
• Preparation of RCA CAPA and QC calibration files
• Carried out preparation of QBR deck to Quarterly business review.
• Handling escalations and customer complaints if any and Managing the daily work allocation.