Karthik P
Bangalore
Summary
Experienced Process Specialist with a proven background in streamlining operations and enhancing productivity. Strengths include strong analytical skills, adeptness at problem-solving, and ability to collaborate effectively across diverse teams. Previous roles have involved developing innovative process solutions, ensuring compliance with industry standards and contributing significantly to operational efficiency.
Overview
6
6
years of professional experience
Work History
Process Specialist
Infosys BPM limited
Bangalore
04.2024 - Current
- Examined and verified Title Commitment, CPL (Closing Protection Letter), CTC (Clear to Close), and Fee Sheets in strict accordance with established underwriting procedures.
- Validated supporting documents including Tax Certificates, Appraisal Reports, and Deeds of Trust to ensure compliance with lending guidelines.
- Detected and escalated legal encumbrances including Judgments, Tax Liens, and UCC Liens, mitigating financial and legal risk.
- Verified lien position through thorough review of Assignments of Mortgage and Subordination of Mortgage documents.
- Conducted file audits and delivered structured feedback to team members, improving error rates and process adherence.
- Served as Subject Matter Expert (SME), guiding team members in resolving complex title and mortgage scenarios.
- Designed and administered Process Knowledge Tests; published results and identified training gaps.
- Facilitated weekly Error Log and Refresher sessions to reinforce process compliance and reduce repeat errors.
- Prepared and maintained daily BOD (Beginning-of-Day) and EOD (End-of-Day) reports for management review.
Quality Assurance Administrator
Wells Fargo
Bangalore
11.2022 - 09.2023
- Standardized and documented the Standard Operating Procedure for the Quality Assurance Team regarding QA procedures.
- Prepared and maintained daily EOD and BOD reports to ensure accurate tracking of operational metrics.
- Preparing and publishing Route Cause Analysis (RCA) reports on a monthly basis.
- Administered process knowledge tests to assess team understanding.
- Led calibration sessions on root cause analysis for the production team.
- Compiled and published Quality Reports for stateside business partners to provide insights on QA performance.
Associate Loan Documentation Representative
Wells Fargo
Bangalore
11.2020 - 11.2022
- Reviewed and validated title documents, credit reports, Appraisal Reports, and property tax statements prepared by title agents in accordance with standard operating procedures.
- Collaborated with loan officers to prepare and review loan documentation packages for accuracy, completeness, and regulatory compliance.
- Conducted comprehensive due diligence including property reviews to ensure conformance with lending guidelines.
- Coordinated loan closings by liaising with legal teams, borrowers, and lenders to facilitate efficient and error-free transactions.
- Managed and maintained documentation records with proper organization and indexing for seamless retrieval and audit readiness.
- Supported loan officers in the preparation of loan agreements and related closing documents.
- Acted as a key liaison among multiple stakeholders in loan transactions, enhancing communication and reducing turnaround time.
Education
Master of Business Administration (MBA) - Finance And Marketing
BNM Institute of Technology
Bangalore, India12-2017
Skills
- US Mortgage Operations
- Title Examination & Commitment Review
- Quality Assurance
- Appraisal Review
- Lien Detection & Resolution
- Root Cause Analysis
- Process Improvement
- Team Training & SME Support
- Microsoft Excel
- Automated Audit Mechanism
- Audit Checklists
Technical Skills
Domain Knowledge: US Mortgage, Title Insurance, Loan Servicing, KYC, Quality Assurance Document Review: Title Commitment, CPL, CTC, Fee Sheet, Appraisal Report, Deed of Trust, Tax Certificate
Legal & Compliance: Judgment Detection, Tax Liens, UCC Liens, Lien Position Verification, Mortgage Subordination
Tools & Reporting: Netro online, Data Tree, Experian, Encompass, west VM, ICMP, Microsoft Excel, BOD/EOD Reports, Error Log Management
Soft Skills: Team Leadership, SME Coaching, Stakeholder Communication, Process Improvement
LANGUAGES
English, Hindi, Telugu, Kannada, Marathi
Timeline
Process Specialist
Infosys BPM limited
04.2024 - Current
Quality Assurance Administrator
Wells Fargo
11.2022 - 09.2023
Associate Loan Documentation Representative
Wells Fargo
11.2020 - 11.2022
Master of Business Administration (MBA) - Finance And Marketing
BNM Institute of Technology