Karthik Rajaram

As the Technical Manager for Experis IT Pvt Ltd, I conducted security audits and assessments using ISO27005 and NIST Cyber Security Framework, identifying security threats and vulnerabilities. I developed and implemented solutions to reduce potential damage by evaluating risk and analyzing data, achieving successful implementation of McAfee EDR and Carbon Black EDR. I established backup and recovery policies and ensured secure configuration across computing environments, resulting in improved security posture. As a technical lead, I provided support and escalation for potential incidents, successfully resolving incidents, and improving SLAs by 20%. I achieved over 5 projects within schedule and budget constraints, while monitoring and assessing cloud-based tools to recommend tactical and strategic initiatives against emerging threats. I also trained junior personnel and built strong working relationships to facilitate the accomplishment of work goals, contributing to the development of ITS/GIS security strategy and roadmap.

As the Technical Manager of Fusion Software Solutions (India) Pvt Ltd, I was working in Client Location: NCR Corporation India Pvt Ltd. I evaluated existing security solutions and recommended improvements, implementing CIS hardening on images, aligning processes with the NIST framework, and developing an information security policy. I was proficient in monitoring IT estate security compliance for policies such as hardening, SIEM, patching, and AV, including on-premises and cloud assets such as Azure and M365. I was knowledgeable in implementing security monitoring policies such as web filtering, DLP, IPS/IDS, and managing alerts received. I was also skilled in conducting vulnerability scans and coordinating remediation efforts, as well as managing incident and request records assigned to the security team using Service Now ITSM tool. I had experience in security incident recording, analysis, and handling/management, as well as reviewing and approving firewall change requests. I was proficient in supporting internal and external security assurance reviews and managing resulting recommendations, delivering security awareness campaigns to staff, and assisting with the management of cyber security risks. I was also knowledgeable in supporting third parties with security compliance/risk management reviews and managing remedial actions, as well as advising the wider business on topics related to security.

As a Technical Leader at Happiest Minds Technology, I was working in Client Location: NCR Corporation India Pvt Ltd. My responsibilities included leading a team of engineers in developing and implementing technical solutions, providing technical guidance and support, and ensuring that projects were completed on time and within budget. I also worked closely with the client to ensure that their needs were met and that the solutions provided met their expectations. I was also responsible for troubleshooting any technical issues that arose during the project

As a Technical Service Specialist at IBM India Pvt. Ltd, I managed customers from various regions such as NA, LA, APAC, ASIA, and AMET and provided regular updates on case progress. I sent daily reports on thread and DAT compliance to customers and successfully governed major incident processes in accordance with SLAs. I also participated in daily health checks and support issue handovers. Additionally, I reviewed project requirements, executed projects following guidelines, and deployed applicable tools/systems.

As a Senior Specialist at HCL Technology LTD, I was responsible for administrating antivirus domains for over 40,000 client machines, handling threat infections and configuring policies. I demonstrated my ability to handle and close incident/problem/change/configuration/release management tickets within SLAs. I successfully resolved high severity Remedy tickets related to Symantec Endpoint Protection, coordinating with Symantec and Microsoft Platinum Support team during major threat attacks. I was skilled in creating and pushing packages to client machines using SEPM, Altiris, and SCCM. I upgraded EPO from 4.5 to 5, deployed VSE 8.8 and latest DAT update on all servers and workstations. I configured and monitored McAfee infrastructure, creating basic policies and rules in McAfee EPO and generating reports on VSE deployment and virus activities. I analyzed logs, performed ODS scans, and upgraded/migrated servers/clients to the latest patch level. I was experienced in installation of management points and distribution points, custom label creations, and fetching software inventory reports. I was proficient in preparing configuration documentation post-implementation and monitoring Symantec ESM platform health.

As an Associate System Administrator at IDS Software (India) Pvt. Ltd, I was responsible for the installation, maintenance, and configuration of VMware and Windows operating systems on server class machines, including IBM and Dell servers. I was proficient in creating templates, managing virtual instances, and performing P2V and V2V conversions using VMware Converter. I had experience in troubleshooting problems and patch management of ESX hosts using VMware Update Manager. I had an intermediate knowledge of EMC storage and Avaya phone systems. I upgraded and configured McAfee EPO, deployed VSE 8.8 and implemented MOVE multiplatform for all VMs protection, and ensured local repositories were up to date. I managed vendor relationships and proactively monitored system health using provided tools. I also worked closely with IBM vendor for server and laptop maintenance, user account creation, and domain maintenance. I practiced ITIL methodologies for incident resolution, change management, problem determination, and root cause analysis.

As a System Engineer at Yashaswi Information Solution Pvt. Ltd, I was experienced in logging and routing tickets for incidents, service requests, and information query handling. I was also skilled in providing internal website access, LDAP entry creation, and modifying AD group membership, as well as installing and configuring email clients and VPN clients. I was proficient in administering user and group accounts, monitoring server event logs and disk usage, and manually checking backup logs summary. Additionally, I had knowledge of asset management and inventory, as well as installation and management of network agents and enterprise antivirus software. I was also proficient in troubleshooting server hardware and software issues and escalating accordingly, and monitoring hardware maintenance levels and coordinating updates with vendor suppliers when necessary