Karthik Reddy
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
AI ML Annotation Analyst
Apple India Pvt Ltd
Hyderabad
09.2020 - Current
- As an AI&ML Analyst, I am crucial to enhancing user experiences with the Siri Voice assistant through meticulous analysis and grading of Siri responses within the Grading program.
- Consistently surpassing productivity goals, I ensure efficient delivery of results.
- I was part multiple Artificial Intelligence and machine learning projects which works on enhancing the AI features in various products like Vision Pro, Google lens and other future releasing products.
- Actively led in the IT POC role.
- Have intensive knowledge in C++, Python & JS
- Collaborated seamlessly with cross-functional teams, bridging the gap between technical and non-technical stakeholders for successful project execution.
- Recognized on a global scale for my commitment to quality and stood on top in terms of performance.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Technical Support Associate
Amazon Development Center Pvt LTD
Hyderabad
03.2018 - 11.2019
- As an Amazon Technical Support Associate, I had a very clear purpose to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provided outstanding technical support to US and Australia based customers.
- Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics.
- I was the first point of contact for customer that comes with requests through phone, chat, and/or email, and used a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers.
- Gave Valuable insights in creating multiple Echo device related smart skills.
- Been a mentor for new joiners and helped them in transition.
Customer Advisor
Simplify Wellness Info Pvt LTD
Hyderabad
04.2017 - 12.2017
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Advised customers on product selection based on their needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Marketing Executive
Matrimony.Com Ltd
Hyderabad
04.2014 - 01.2016
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Upsold additional products or services to existing customers when applicable.
- Maintained accurate records of customer interactions utilizing CRM software.
- Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
- Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
Education
Bsc(ComputerScience) -
Andhra University
05.2015
Diploma: Computer Engineering -
Government Institute Of Electronics/Secunderabad
04.2013
Secondary School Certificate -
Fathima Vidya Nikethan - Andhra Pradesh
04.2009
Skills
- Data Integrity Assurance
- Strategic Planning
- Data Research and Validation
- Excel Proficiency
- Analytical Thinking
- Data Processing
- Technical Analysis
- Team Collaboration and Leadership
Languages
English
Proficient
C2
Hindi
Advanced
C1
Telugu
Proficient
C2
Certification
Python Programming for Everybody
Timeline
AI ML Annotation Analyst
Apple India Pvt Ltd
09.2020 - Current
Technical Support Associate
Amazon Development Center Pvt LTD
03.2018 - 11.2019
Customer Advisor
Simplify Wellness Info Pvt LTD
04.2017 - 12.2017
Marketing Executive
Matrimony.Com Ltd
04.2014 - 01.2016
Bsc(ComputerScience) -
Andhra University
Diploma: Computer Engineering -
Government Institute Of Electronics/Secunderabad
Secondary School Certificate -
Fathima Vidya Nikethan - Andhra Pradesh
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