Karthikeyan M S
Summary
Dynamic professional with over 9 years of experience in driving end-to-end city operations, P&L management, supply growth, and customer experience within fast-paced marketplace environments. Expertise in scaling supply from the ground up, strengthening B2B/B2C partnerships, and executing effective demand-supply strategies while leading diverse teams. Proven ability to enhance operational efficiency and customer experience metrics through impactful local marketing initiatives and collaboration with government bodies and cross-functional teams to achieve sustained city-level growth. Committed to leveraging strategic insights and innovative solutions to propel organizational success.
Overview
11
11
years of professional experience
Work History
Key Account Manager - Supply & Marketplace
Uber
Coimbatore, India (Remote)
02.2026 - Current
- Increased new supply onboarding from 20% to 70% through strategic vendor management.
- Drove supply growth by consistently meeting onboarding targets, and enhancing quality across the city.
- Managed city-level marketplace operations, balancing supply-demand activation, and retention effectively.
- Led operational planning daily to enhance activation rates, and ensure trip reliability.
- Built strong driver engagement programs to foster trust, retention, and advocacy.
- Conducted regular driver feedback sessions to strengthen relationships, and minimize churn.
- Coordinated with unions, RTO officials, and local authorities to resolve operational escalations efficiently.
- Executed ATL and BTL campaigns to boost customer acquisition and support city growth.
Revenue lead - Area manager(Tier 1 city)
PRISM (OYO)
Chennai
04.2025 - 11.2026
- Drove revenue growth by increasing occupancy, and ensuring the availability of sellable rooms.
- Resolved customer issues with knowledgeable service, promoting high satisfaction levels.
- Ensured timely collection of accounts receivable from clients.
- Provided regular feedback on market trends, pricing, and the competitive landscape.
- Monitored cluster performance of CX metrics, enhancing guest experience for underperforming properties.
- Increasing the revenue target weekly by 20% and achieving 150%.
- Facilitated resolution of conflicts among property owners, customers, and internal teams.
- Aligned daily actions and decisions with the company purpose to foster organizational integrity.
- Collaborated effectively with cross-functional teams to achieve shared objectives.
Assistant Manager-Supply& Marketing(Tier 1 city)
Rapido
Chennai
08.2022 - 03.2025
- Collaborated with the Chennai Traffic Police to install over 150 traffic awareness signboards citywide.
- Increased new supply onboarding from 20% to 70% by effectively managing hub vendors.
- Expanded the Women Riders program from 50 to 2,500 participants, boosting women's representation from 25% to 40%.
- Developed demand generation strategies, incorporating both BTL and ATL initiatives.
- Oversaw the hiring of 25 field recruiters for male and female roles, enhancing the daily city supply.
- Directed new customer acquisition and driver retention strategies to sustain growth.
- Managed city growth and P&L regarding off-roll employees and blue-collar workforce.
- Conducted market research to identify growth opportunities, and respond proactively to business prospects.
Team Lead - Supply and operation ( Tier 2 Market)
Rapido
Coimbatore
02.2020 - 02.2022
- Directed operations for Coimbatore city, ensuring optimal team performance.
- Managed B2B and B2C relationships to strengthen market presence across the city.
- Oversaw supply and demand management, maintaining positive market dynamics.
- Executed P&L responsibilities, driving growth through effective demand-supply strategies.
- Supervised teams and blue-collar employees to enhance productivity and collaboration.
- Reported operational performance and strategic initiatives to top management regularly.
- Ensured branch focus on safety, quality, customer service, and profitability metrics.
- Implemented marketing strategies to maximize resource utilization effectively.
Assistant Manager-Supply & operation(Tier 2 city)
Rapido
Coimbatore
03.2022 - 01.2022
- Executed demand creation strategies to enhance city growth and captain retention.
- Managed vendor relationships, securing multiple quotes to reduce costs effectively.
- Resolved driver issues promptly through effective phone communication, and addressed challenging customer situations with urgency, while ensuring commitment fulfillment.
- Handled daily Captain walk-ins, resolving issues in real time for enhanced service.
- Facilitated social media escalation and city-level concerns, ensuring timely ticket closure.
- Implemented account-based marketing programs to strengthen revenue and client relationships.
- Conducted MIS analysis on revenue generation and sales associate performance, capturing essential data points.
Senior Executive -Supply Hiring ( Tier 1 City ) )
Rapido
Chennai
11.2019 - 01.2020
- Onboarded delivery executives (DEs) in the fleet, transitioning to competitor resources.
- Executed daily quality checks across cities to ensure compliance.
- Planned daily operations to improve G2N percentage and recruit new DEs in Tier 1 cities.
- Simultaneously managed multiple DEs while resolving field inquiries efficiently.
- Activated over 1,000 new DEs monthly in Tier 1 cities.
Senior Executive
Ola Cabs
Chennai
09.2019 - 10.2019
- Onboarding of new partners and activating engagement through comprehensive quality training.
Freelancer
Mini Automotive
Chennai
12.2015 - 08.2019
- Basically, I am doing all types of car accessories work tied up with Maruti and Toyota service centers.
- Winning a large size of team.
- Negotiated key initial contracts, and established plans to formalize structure and support growth.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities, and maximize business success.
- Established a company to fill a market gap, connecting customers directly with products.
Education
Bachelor of Science - Psychology
Alagappa University
Karaikudi, India 04.2001 -
Bachelor of Science - Physics
Prsidancy College
Chepauk, India 04.2001 -
Skills
City Operations Management
Supply Growth & Driver Onboarding
Marketplace Operations
P&L Management
Vendor & Stakeholder Management
Team Leadership & Field Operations
Demand generation strategies
Customer Experience Management
Revenue Growth Strategies
Data Analysis & MIS Reporting
BTL & ATL Marketing
Driver Retention & Engagement
Conflict Resolution & Escalation Handling
Timeline
Key Account Manager - Supply & Marketplace
Uber
02.2026 - Current
Revenue lead - Area manager(Tier 1 city)
PRISM (OYO)
04.2025 - 11.2026
Assistant Manager-Supply& Marketing(Tier 1 city)
Rapido
08.2022 - 03.2025
Assistant Manager-Supply & operation(Tier 2 city)
Rapido
03.2022 - 01.2022
Team Lead - Supply and operation ( Tier 2 Market)
Rapido
02.2020 - 02.2022
Senior Executive -Supply Hiring ( Tier 1 City ) )
Rapido
11.2019 - 01.2020
Senior Executive
Ola Cabs
09.2019 - 10.2019
Freelancer
Mini Automotive
12.2015 - 08.2019
Bachelor of Science - Psychology
Alagappa University
04.2001 -
Bachelor of Science - Physics
Prsidancy College
04.2001 -