Karthikeyan Ramakrishnan
Chennai
Summary
Efficient Order Management Specialist recognized for high productivity levels and ability to complete tasks swiftly. I specialize in inventory management, customer service, and process improvement methodologies that enhance operational flow. Excel in communication, problem-solving, and time management, ensuring seamless order processing and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Language
Work History
Senior Process Analyst
Cognizant technology
05.2021 - Current
- PepsiCo Project in SAP ECC, SAP HANA S4 / Salesforces, Master Data Team Handling and 4 members report Managing Sales Order & Incompletion Order in SAP, Late Order & Legacy Order Management in SAP, Cybersource Refund to Customer, Identifying Invoice payment pending and addressing AP team.
- To update Missing Products into web, Customer & Vendor Master, Material Management & Modification in SAP, KPI metrics & Migration.
- Managing entirely 4 employees in the team, monitoring E2E project to ensure progress for USA & Canada PepsiCo client.
- Out of Balance, Invoice Payments, reconciliation of payments between Bank Cybersource and Pim core tool including Salesforce.
- Managing Credit Cases, Refund process in Cybersource banking treasury.
- Handling various reports like Follet Order report, Credit Cases, Metal Rack Cases, Retention Cases, DC Complaints & End Date.
- PepsiCo product - On daily basis Web site Audit for various locations.
- Provided guidance on best practices for developing, documenting, and executing business processes.
- Built strong relationships with stakeholders by providing timely updates on project progress and results.
- Mentored junior analysts in process evaluation methods and strategic thinking skills.
Data Analyst
Max life insurance
09.2019 - 07.2020
- Analyzed data trends to support decision-making processes for various claims.
- Customer data analyzed to identify trends and insights into policy improvements.
- Generated regular reports on claims processing and underwriting efficiency metrics.
- Assisted in creating predictive models for risk assessment and pricing strategies.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Maintained documentation of all the processes related to Data Analysis.
- Worked with internal teams to understand business needs and changing strategies.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Worked closely with management to prioritize business and information needs.
- Worked with cross-functional teams to prioritize business and information needs.
- Created visual reports using data visualization tools to present insights effectively.
Lecturer in Mechanical Department
Tjs Polytechnic College
06.2013 - 05.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance student performance and outcomes.
- Collaborated closely with students to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Trainee
SL Lumax
03.2012 - 03.2013
- Supported inventory management by tracking materials and supplies regularly.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked alongside senior team members to learn related job tasks and roles.
- Followed standard operating procedures for equipment maintenance and usage.
Education
Bachelor of Mechanical Engineering - undefined
Sri Padmavathi College of Engineering
Chennai05.2011
Diploma in Mechanical Engineering - undefined
Vel Tech Polytechnic college
Chennai04.2008
10th Std - undefined
Nazareth Matriculation Higher Secondary School
Chennai06.2005
Skills
SAP - Order Management
SAP -Master Data Management
Order processing
Transaction Processing
Quality Assurance
Problem Solving
Migration Handling
Customer Management
Team Leadership
Salesforce
Cybersource
Pimcore
Power BI
MS office
Team leadership
Stakeholder engagement
Accomplishments
- Based on my Quality scores I was recognized as Internal Quality Analyst.
Timeline
Senior Process Analyst
Cognizant technology
05.2021 - Current
Data Analyst
Max life insurance
09.2019 - 07.2020
Lecturer in Mechanical Department
Tjs Polytechnic College
06.2013 - 05.2015
Trainee
SL Lumax
03.2012 - 03.2013
Bachelor of Mechanical Engineering - undefined
Sri Padmavathi College of Engineering
Diploma in Mechanical Engineering - undefined
Vel Tech Polytechnic college
10th Std - undefined
Nazareth Matriculation Higher Secondary School