Karthikeyan Ramakrishnan
Chennai
Summary
Efficient Order Management Specialist recognized for high productivity levels and ability to complete tasks swiftly. Specialized in inventory management, customer service, and process improvement methodologies that enhance operational flow. Excel in communication, problem-solving, and time management, ensuring seamless order processing and customer satisfaction.
Overview
14
14
years of professional experience
4017
4017
years of post-secondary education
Work History
Senior Process Analyst
Cognizant technology
Chennai
05.2021 - Current
- PepsiCo Project in SAP, SAP hana S4 / Salesforces, Master Data Team Handling and 4 members reports Managing Sales
- Order & Incompletion Order in SAP, Late Order & Legacy
- Order Management in SAP, Cybersource Refund to
- Customer, Identifying Invoice payment pending and address to AP team, Follet Order Reports, Case, Retention creation,
- To update Missing Products into web, Customer & Vendor
- Master, Material Management creation and management GL creation & Modification in SAP, KPI metrics & Migra
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to design effective process solutions.
- Developed process documentation to ensure consistency and compliance across projects.
- Trained team members on new processes and best practices for implementation.
- Monitored project timelines and deliverables to ensure alignment with business goals.
- Conducted stakeholder interviews to gain insights into current processes.
- Assisted in the preparation of reports detailing findings from process evaluations.
- Out of Balance, Invoice Paym ents, reconciliation of payments between Bank Cybersource an Pim core tool incluing Salesforce.
- Identifying bulk order payment issues and fixing them , addressing to respective Accounts team like AR & AP team .
- Managing Credit Cases, Refund process in Cybersource banking treasury.
- Handling varios reports like Follet Order report, Credit Cases, Metal Rack Cases, Retention Cases & ect.,
- PepsiCo product - On daily basis Web site Audit for various location in USA & Canada.
Data Analyst
Max life insurance
Chennai
09.2019 - 07.2020
- Analyzed data trends to support decision-making processes for various claims.
- Analyzed customer data to identify trends and insights for policy improvements.
- Generated regular reports on claims processing and underwriting efficiency metrics.
- Assisted in creating predictive models for risk assessment and pricing strategies.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Maintained documentation of all the processes related to Data Analysis.
- Worked with internal teams to understand business needs and changing strategies.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
- Monitored performance and quality control plans to identify improvements in data systems.
- Worked closely with management to prioritize business and information needs.
- Collaborated with cross-functional teams to prioritize business and information needs.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
- Generated standard or custom reports summarizing business, financial or economic data.
- Created visual reports using data visualization tools to present insights effectively.
Tjs Polytechnic College
Lecturer in Mechanical Department
Chennai
06.2013 - 05.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance student performance and outcomes.
- Collaborated closely with students to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Trainee
SL Lumax
Chennai
03.2012 - 03.2013
Education
Bachelor of Science - Mechanical Engineering with First class
Sri Padmavathi College of Engineering
Chennai 06.2008 - 05.2011
Diploma in Mechanical Engineering With First Class
Chennai Nazareth Matriculation Higher Secondary School
Chennai Skills
- SAP- Order Management
- Transaction Processing
- Quality Assurance
- Problem Solving
- Migration Handling
- Contract Management
- Customer Management
- Team Leadership
- SAP Master Data Management
- Meter Data Manageme
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Process Analyst
Cognizant technology
05.2021 - Current
Data Analyst
Max life insurance
09.2019 - 07.2020
Tjs Polytechnic College
Lecturer in Mechanical Department
06.2013 - 05.2015
Trainee
SL Lumax
03.2012 - 03.2013
Bachelor of Science - Mechanical Engineering with First class
Sri Padmavathi College of Engineering
06.2008 - 05.2011
Diploma in Mechanical Engineering With First Class
Nazareth Matriculation Higher Secondary School