Diana Sumithra
Account payable SME | Invoice processing, Procure-to-Pay Vendor management | with expertise is SAP, Workday & Service now
Bengaluru,KA
Summary
Detail-oriented and customer-focused accounting professional with over 11 years of experience in accounts payable, vendor management, and invoice processing. Proven track record in resolving discrepancies, maintaining audit-ready documentation, and ensuring timely payments. Adept at cross-functional collaboration, training delivery, and process optimization to support business efficiency and compliance.
Experienced with advanced methodologies and best practices in senior practice. Utilizes in-depth knowledge to streamline operations and drive positive results. Track record of fostering collaborative environments and achieving strategic goals.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Senior Process Analyst
Accenture Solutions Pvt. Ltd.
Bengaluru
08.2018 - 10.2024
- Managed end-to-end accounts payable operations, including invoice verification, compliance checks, and payment processing.
- Managing 200 invoicing per day with accuracy including 6 clients.
- Investigated and resolved vendor account discrepancies, reducing late payment penalties.
- Maintained accurate vendor records and processed employee reimbursements.
- Handled vendor queries via email and calls; ensured timely resolution.
- Oversaw vendor account creation and updates using the Foxtrot process.
- Delivered weekly reports on outstanding payables and payment status.
- Conducted training sessions on invoice processing tools and best practices.
- Tools Used: SAP, Workday
- Certifications: Foxtrot Certified
- Key Achievements: Reduced late payment fees through proactive discrepancy resolution. Successfully recovered refunds from debit balances. Recognized for knowledge sharing and team training initiatives.
F&A Senior Practitioner – Accounts Payable
IBM India Pvt. Ltd.
Bengaluru
04.2013 - 07.2018
- Led daily workflow reporting and task allocation for the AP team.
- Managed client and vendor queries, ensuring SLA compliance.
- Collaborated with the Controlling Team on quality improvement projects.
- Processed PO/non-PO invoices, credit/debit notes, and urgent/manual entries for more than 150 invoices per day.
- Submitted monthly reports: Duplicate Check, CRTV, VAT Check, and Workflow.
- Reviewed aged creditors and debit balances; coordinated vendor refunds.
- Trained team members on invoice processing tools and procedures.
- Tools Used: SAP, Pro key, DCIW, ICC, GIMW, Citrix, Lotus Notes, PeopleSoft
Customer Support Representative
First Source Ltd.
Bengaluru
01.2010 - 11.2012
- Delivered end-to-end email support for business customers.
- Coordinated with internal teams to resolve queries within TAT.
- Ensured high customer satisfaction through timely and accurate responses.
- Monitored service requests for quality and resolution effectiveness.
Education
Bachelor of Commerce (B.Com) - Bcom
Seshadripuram First Grade College
Bengaluru06.2009
XII & X -
Seshadripuram First Grade College / Asharaya English School
Bengaluru04.2006
Skills
Accomplishments
- Received multiple individual and team excellence awards at IBM.
- Client appreciation for contributions to the Foxtrot process at Accenture.
Interests
Listening to music
reading books
Personal Information
- Date of Birth: 04/18/89
- Marital Status: Married
Timeline
Senior Process Analyst
Accenture Solutions Pvt. Ltd.
08.2018 - 10.2024
F&A Senior Practitioner – Accounts Payable
IBM India Pvt. Ltd.
04.2013 - 07.2018
Customer Support Representative
First Source Ltd.
01.2010 - 11.2012
Bachelor of Commerce (B.Com) - Bcom
Seshadripuram First Grade College
XII & X -
Seshadripuram First Grade College / Asharaya English School
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