Karthikeyan S
Chennai
Summary
I have 8+ years of IT experience with major emphasis on Retail & Core Banking, Telecom, Product/App Development, Mobile Application and Intelligent Automations. I have a proven track record in driving product development and leading cross-functional teams using Agile mindset and user-centered design. As a customer-focused product owner, I excel in enhancing efficiency and delivering cost-effective solutions. Experienced in providing solution on the basis of modern trends in GenAI and Intelligent process automation using RPA. Experienced in Product Design, Product Backlog and its development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Manager
HCL Tech
03.2022 - Current
- Developed a Strategic roadmap and managed over 5 product release cycles, ensuring product availability and stability aligned with business objectives
- Provided a clear product vision by generating 20+ Use cases, transforming requirements into actionable plans, and collaborating with engineering teams to prioritize product backlogs and user stories
- Created, maintained and managed agile requirements artifacts - product backlog, user stories, acceptance criteria and system requirements.
- The application verifies customer authenticity by comparing a selfie photograph with the customer's KYC document. A GPT LLM model analyses this comparison and provides a 'selfie score,' which then determines if the customer is approved, rejected, or needs to be recalled, resulting in a 30% increase in annual recurring revenue, a 7% rise in daily active users (DAU), a 90% reduction in handling times.
- Collaborated with Finance, Transformation, Data Science, Data Engineering, Data Modeling, SOI, NBX, and Engineering teams to deliver the Proactive Engine objectives. This initiative achieved 100% on-time project completion while adhering to budget constraints, ensuring effective resource utilization and compliance with service delivery metrics.
- By Implementing real-time solutions for customers through NBX, we achieved a 68% reduction in branch volumes, a 59% increase in call online application, a 72% cost reduction, and a 93% reduction in operations, while enhancing user satisfaction by 14% for over New 24,000 customers per month.
Business analyst
Capgemini Pvt Limited
02.2021 - 03.2022
- Company Overview: Project: Sychrony
- Validated the existing manual credit line flow and developed requirements to integrate this feature into the chatbot, impacting over 8,000 customers
- Collaborated with a cross-functional team of 15 members to identify and address 5 high-risk elements, paving the way for a successful solution.
- Drafted Minimum Criteria for Success to evaluate outcomes and formulated a Minimum Viable Product strategy, validating with over 500 users and collecting real-time data that informed key decisions
- Focused on reducing Average Handling Time (AHT) by 80%, while calculating opportunity costs to ensure benefits outweighed expenses.
- Launched Version 1.0 after a successful MVP, implementing a Go-Live plan that achieved 100% stakeholder engagement from 8 departments. Assembled Core: G-Suite, Jira, Slack, Balsamiq, Figma, Canva, Balsamiq, Visio, Adobe Analytics, Google Analytics and collaborated with 10 engineers, 5 designers, and product owners/managers to ensure successful implementation.
- Achieved a 24% increase in customer engagement, resulting in an additional 15,000 interactions per month by implementing same-day case resolution, leading to total savings of $6 million
- Project: Sychrony
Sales Role
Tagit India Pvt LTD
chennai
12.2020 - 01.2021
- I have worked here for 30 days. The role is not aligned and its a non-technical role
Senior Business Analyst
Iopex Technologies
Chennai
12.2019 - 12.2020
- I conducted product-level roadmap review with E2E, Engineering, Design, and business teams to refine the product roadmaps, demonstrating ROI and refreshing OKRs to track business value delivery impact.
- Additionally, I define and prioritize features and user stories in JIRA.
- Spearheaded initiatives in a Centralized Ticketing and Offer Management Platform, resulting in a 20% increase in transaction speed and a 15% reduction in payment processing errors through automated offer additions based on predefined rules, significantly enhancing the customer experience.
- Collaborated with 15 stakeholders to gather requirements and prioritize 10+ features, ensuring alignment with business objectives and user needs.
- Streamlined communications, reducing product time-to-market by 15%
- Executed the launch of a product line, leading to a 30% increase in customer engagement
- Collaborated with the development team, resulting in a 20% improvement in product efficiency
- Improved customer retention by 15% through the implementation of customer surveys and feedback procedures
- Iopex Technologies
Business Analyst
Citibank NA
01.2017 - 12.2019
- Began my career as a Business Analyst specializing in Robotic Process Automation (RPA), where I identified and implemented 5+ automation bots that improved incremental revenue, cost avoidance, customer experience, and process efficiency by 35% across Accounts, Invoices, and Customer Service domains.
- I successfully transitioned to the role of Product Owner in the Retails banking, leading the development of retail banking web and mobile applications, driving innovation and enhancing user engagement
Education
B.E - Electrical and Electronics Engineering
Sairam Engineering College
Chennai01.2016
Skills
- Intelligent Automation
- Intelligent Document Processing
- Digital Transformation
- Communication Mining
- Gen AI
- Data Science
- Product Management
- Product Lifecycle Planning
- Product Road mapping
- Strategic Planning
- JIRA
- Result Oriented
- Enthusiastic
Certification
- SAFe 5.1 PO/PM
- UiPath Business Analyst
- Automation Anywhere Business Analyst
Tools And Software
- UiPath
- GenAI
- Power Automate
- Automation Anywhere
- BluePrism
- Copilot
Timeline
Associate Manager
HCL Tech
03.2022 - Current
Business analyst
Capgemini Pvt Limited
02.2021 - 03.2022
Sales Role
Tagit India Pvt LTD
12.2020 - 01.2021
Senior Business Analyst
Iopex Technologies
12.2019 - 12.2020
Business Analyst
Citibank NA
01.2017 - 12.2019
B.E - Electrical and Electronics Engineering
Sairam Engineering College
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