Summary
Overview
Work History
Education
Skills
Tools Used
Timeline
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Karthikeyan Selvaraj

Karthikeyan Selvaraj

Coimbatore

Summary

Experienced professional with a strong background in technology-related roles with over 11 years of Proficiency in project management, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

12
12
years of professional experience

Work History

Tech Lead

Cognizant Technology Solutions
Coimbatore
02.2019 - 06.2025
  • As a Technical Project Delivery Lead, I am responsible for the end-to-end management of IT projects, ensuring they are completed on time, within budget, and to the required quality and scope, while aligning with business goals. Key responsibilities include defining program plans and scope, managing resources, overseeing budgets, identifying and mitigating risks, fostering communication between teams and stakeholders, ensuring quality assurance, and continuous improvement of delivery processes.
  • Led a cross-functional team of 15 engineers, developers, and QA analysts to successfully deliver the projects.
  • Provided technical project management support to ensure the successful delivery of projects.
  • Ensured the timely delivery of projects by monitoring and controlling project plans, risks, and issues.
  • Managed the successful coordination of resources across multiple projects.
  • Developed and maintained relationships with key stakeholders to ensure the effective delivery of projects.
  • Provided regular project updates and reports to stakeholders to ensure visibility and informed decision-making.

L2 Administrator

Wipro Technologies
Coimbatore
07.2016 - 07.2018
  • I worked on the company's primary support tool, ITSM, and Active Directory services in managing the client accounts, allowing client data to be accessible in one place. Supported real-time technical/application issues, on-call and offline support for the services, McAfee Support, desktop support, Active Directory, and network support. Administration and changes for site admin accounts using appropriate tools.
  • Collaborated with the internal teams, such as provisioning, order management, and development teams, to scale up the product.
  • My complete experience is based on incident management, Windows servers, maintaining Active Directory, life science projects, and I also handled tools like Zendesk, ServiceNow, CRM, remote desktop, and CTMS.

Process Associate

Infosys Limited
Banglore
08.2014 - 11.2015
  • I continued to work in the field of technical support from my previous organization for the same client, troubleshooting issues related to Avaya support and desktop support.
  • troubleshooting issues related to Avaya Support and Desktop Support. Answered telephone and online requests.
  • Completed interactions in a timely manner to meet productivity goals.

Technical Support Executive

HCL Technologies
Chennai
06.2013 - 07.2014
  • I started my career in the field of Technical Support, troubleshooting issues related to Avaya Support and Desktop Support. I answered telephone and online requests.
  • Completed interactions in a timely manner to meet productivity goals.

Education

Bachelor of Engineering - Computer Science

Adithya Institute of Technology
Coimbatore
11-2013

Skills

  • Project management
  • Team leadership
  • Team collaboration
  • IT service management
  • Effective communication
  • Quality assurance
  • Strategic planning
  • Risk assessment
  • Stakeholder engagement
  • Client communication
  • Time management
  • Coaching and mentoring
  • Budget management
  • Resource allocation
  • Documentation and reporting

Tools Used

  • Service now
  • Zen desk
  • JIRA
  • CTMS
  • Rave
  • Incident management
  • CRM

Timeline

Tech Lead

Cognizant Technology Solutions
02.2019 - 06.2025

L2 Administrator

Wipro Technologies
07.2016 - 07.2018

Process Associate

Infosys Limited
08.2014 - 11.2015

Technical Support Executive

HCL Technologies
06.2013 - 07.2014

Bachelor of Engineering - Computer Science

Adithya Institute of Technology

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Karthikeyan Selvaraj