Karthik Ram A S
Senior Associate
Coimbatore,TN
Summary
Experienced in managing high-stakes projects and ensuring client satisfaction. Utilize analytical skills and strategic thinking to drive successful outcomes. Proven track record of effective teamwork and adaptability in dynamic environments, consistently delivering results that exceed expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Associate
Cognizant Technologies
04.2022 - Current
- Working as a Senior Test Engineer lead, by leading the insurance domain projects for major insurance companies.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Performed testing in HP ALM and Atlassian JIRA X-Ray tools.
- Presented demos to the client on the project implementations.
- API testing using Postman API tool.
- Driven Defect triage meetings on regular intervals to ensure defects are taken care by the development team to close the sprints for defect free deliverable.
- Closely worked with Automation team on improving their regression test suites to ensure there is no defect leakage on every major releases.
Senior Test Lead/Scrum Master
Wipro Technologies
04.2021 - 04.2022
- Worked as a Senior Test lead and also Scrum Master leading projects for a Major Retail Consumer Products Company
- Improved software quality by designing and executing comprehensive test plans.
- Actively participated in Agile planning sessions, providing valuable input on test scope and effort estimation.
- Delivered high-quality releases under tight deadlines by prioritizing critical tasks and adjusting resources accordingly.
- Conducted periodic reviews of test cases to ensure relevance and accuracy as specifications evolved over time.
- Fostered open lines of communication with stakeholders at all levels, ensuring transparency regarding progress on deliverables.
- Streamlined testing processes for increased efficiency and reduced project timelines.
- Spearheaded root cause analysis of issues discovered during testing to facilitate prompt resolution by development teams.
- Increased customer satisfaction through thorough validation of user requirements before release.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
Senior Test Engineer Lead
Infosys Equinox
11.2019 - 04.2021
- Working in the following part for a branded E-Commerce application.
- UI & Backend testing, communicating with client for project queries, prepared the test strategy and test plan document, developed test cases and executed the test cases in Zephyr Test Case Management Tool, Developing the test reports and sending it to the leadership and client team on daily basis, Closely working with Selenium Automation team on getting regression test suite automated.
- To build a premier E-com platform for Kraft Heinz (Food and Beverage) Company, which allows the customers to browse through various food products and their brands and order their favorite products online. Uses PIM, Catalog, Inventory, Promotions, Cart & Checkout and OMS Services.
- Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
- Streamlined testing processes for increased efficiency in identifying and resolving defects.
- Mentored junior test engineers, enhancing their skillsets and overall team performance.
- Trained junior testers in company standards, testing protocols and testing software.
- Collaborated with developers to resolve issues identified during the testing phase, resulting in a more robust final product.
- Successfully managed stakeholder expectations by consistently delivering high-quality products that met or exceeded specifications.
- Improved software quality by designing and executing comprehensive test plans.
- Analyzed test data to identify trends and areas for improvement in product development processes.
- Developed formal test plans for personal use and use by colleagues.
- Optimized resource allocation, leading to cost savings without compromising on quality assurance efforts.
- Collaborated with inter-departmental teams and subcontractors to verify accurate application of prescribed testing protocols.
- Led cross-functional teams to ensure timely delivery of high-quality products.
- Completed regression tests of new software builds to assess performance and success of bug fixes.
- Operated API testing tools such as Postman
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Leaded the Sprint review meets on regular intervals.
Senior Test Engineer Lead
Infosys Equinox
01.2016 - 11.2019
- Working in the following part for a branded Mobile and Tablet based application.
- UI & Backend testing, Communicating with client for project queries, Communication with various banking and financial stake holders, Prepared the test plan and test strategy document, developed test cases and executed the test cases in Zephyr Test Case Management Tool, Developing the test reports and sending it to the stakeholders, client team on daily basis.
- To build a premier Mobile and Tablet based in-store Application platform for Apple, which allows the customers to browse through various apple products and accessories, viewing various banking EMI and Loan offers and buying the apple product without any paper works. Uses PIM, Promotions, Cart & Checkout, B2B and OMS Services.
- Driven Defect Triage meetings to ensure that defects raised are taken care by the development team in timely manner.
- Strong knowledge on Atlassian JIRA.
- API testing using Postman API tool.
- Identified delivery risks for ongoing projects, developing strategies to avoid delays.
- Presented Project Demos to the customer to ensure features are implemented as per the requirement.
- Reviewed, evaluated, and identified requirements for testability.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Led sprint reviews and planning meetings to promote full team engagement.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Improved stakeholder satisfaction with regular sprint reviews and updates on project progress.
- Successfully managed stakeholder expectations by consistently delivering high-quality products that met or exceeded specifications.
- Collaborated with inter-departmental teams and subcontractors to verify accurate application of prescribed testing protocols.
Test Engineer Lead
Skava, An Infosys Company
03.2012 - 12.2015
- Working in the following part for a branded E-Commerce, Mobile web application.
- UI & Backend testing, Communicating with the onsite Kohl’s team, Prepared the test plan and test strategy document, developed test cases and executed the test cases in Zephyr Test Case Management Tool, Preparing and Sending the test coverage and reports to Senior Test Lead and project team.
- To build a premier E-com and Mobile Website for Kohl’s, which allows the customers to browse their products and purchase products online. Uses PIM, Catalog, Inventory, List, Loyalty, Promotions, Cart & Checkout, Account and OMS services.
- Website:- www.skava.com
Senior Test Engineer
Skava, An Infosys Company
03.2011 - 02.2012
- Working in the following part for a branded Mobile Hybrid Application.
- UI & Backend testing, Sending test report to the Test Lead and project team, Prepared test cases and executed the test cases.
- To build a premier Mobile Hybrid App for GAP, which allows the customers to browse their products and purchase products online.
Senior Test Engineer
Skava, An Infosys Company
03.2011 - 02.2012
- Working in the following part for a branded Mobile Hybrid Application.
- UI & Backend testing, Sending test report to the Test Lead and project team, Prepared test cases and executed the test cases.
- To build a premier Mobile Hybrid App for GAP, which allows the customers to browse their products and purchase products online.
Test Engineer
Skava, An Infosys Company
03.2010 - 02.2011
- Working in the following part for a branded Mobile Native Application.
- UI Testing, Prepared test cases and executed the test cases.
- To build a premier Mobile Native App for Dummies, which allows the customers to different languages like French, Japanese, German, Spanish using the native app.
Education
Master of Science - Computer Applications
Ramakrishna Engineering College
Coimbatore, India 04.2001 -
Skills
Atlassian JIRA
Zephyr
Postman
Jmeter
API Testing
Web and Mobile Application Testing
Roles And Responsibilities
- Result focused and customer-oriented QA lead with professional expertise in designing test strategy, test planning, estimation, leading testing effort for large/complex projects.
- Strong understanding of QA Principles, QA Process, Use Cases, and Software Development Life Cycle – Agile.
- Extensive working experience in functional testing, black box testing, smoke testing, system testing, and regression testing.
- Experience on Creation of test condition and detailed test cases by understanding the end user requirements for manual testing.
- Understanding the business change request, work request, project and working as a team towards defect free production implementation.
- Attending review meetings and walk-through for better understanding of requirement documents and the application.
- Effective communication with developers and business analyst to discuss about the queries for Work Request/Projects.
- Experience in Triaging Defects, Root Cause Analysis, Documentation & Preparation of Test Report and communicating the status to client on day-to-day basis via email and status call.
- Effectively Involved in Effort Analysis and Budgeting.
- Having strong oral and verbal communication skills.
- Experience working on Agile Methodologies.
Certification
Certified Scrum Master
Accomplishments
- Awarded with the Star of Skava award for exceptional QA deliverables and contributions to Kohl's Project in the Year 2016.
- Awarded with the Best Performer award for exceptional QA deliverables and managing stakeholders in Apple Project in the year 2018.
- Awarded the Outstanding Performer award for Quality deliverables in very short period of time.
- Awarded with the Best Performer award for exceptional team handling and quality delivery on time in Insurance Project at Cognizant in 2023.
Timeline
Certified Scrum Master
10-2022
Senior Associate
Cognizant Technologies
04.2022 - Current
Senior Test Lead/Scrum Master
Wipro Technologies
04.2021 - 04.2022
Senior Test Engineer Lead
Infosys Equinox
11.2019 - 04.2021
Senior Test Engineer Lead
Infosys Equinox
01.2016 - 11.2019
Test Engineer Lead
Skava, An Infosys Company
03.2012 - 12.2015
Senior Test Engineer
Skava, An Infosys Company
03.2011 - 02.2012
Senior Test Engineer
Skava, An Infosys Company
03.2011 - 02.2012
Test Engineer
Skava, An Infosys Company
03.2010 - 02.2011
Master of Science - Computer Applications
Ramakrishna Engineering College
04.2001 -