Kartik Bhardwaj

• Collaborated with other departments to identify and solve software issues.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.

Developed project with railway's officers.

• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.