Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kartik Saxena

Senior Consultant
Hyderabad

Summary

Total Experience: 6+ Years
Objective: To learn, achieve and to serve has been my motto in life. Thus, I look forward to utilize my skills and ability in a challenging and creative environment and thereby effectively contribute towards the goal of the organization.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Senior Software Engineer

LezunInc
11.2022 - Current
  • Implemented Qualys integration in Vulnerability Response Module.
  • Implemented OOTB process for SIR (Security Incident Response) in which helped the clients to automate the process completely.
  • Implemented GRC module from scratch having OOB capabilities including modules like audit management and vendor risk management.
  • Worked on end to end implementation with customization.
  • Also worked on the implementation of GRC module from requirement gathering to customization for a project. Worked on authority documents, control objectives, policies and controls.
  • Also having experience of handing authority documents coming from UCF.
  • Worked on customizations of GRC modules like policy and compliance creating indicators, control objectives and controls.
  • Implemented IRM completely from scratch including the different parameters like controls, attestations, risk statements and frameworks.
  • Worked on risk assessments to generate risks based on the assessment given. Control tests are defined for each control and performed to assess compliance for each entity.
  • Mapped attestation to controls to trigger monthly.
  • Familiar with the flow designer and integration hub. Also worked on complex flow designers using data look up functionality and decision tables.
  • Worked on Vancouver upgrade hyper care and done fixes where ever required.
  • Implemented Predictive Intelligence and Implemented PI cases as per the requirement.
  • Implemented Performance Analytics and configured few PA reports as per the requirement.

ServiceNow Technical Specialist

Infosys
07.2021 - 10.2022
  • Implementation of CI Whitelisting. Involved in requirement gathering and process design for the whitelisting custom process and implemented end to end for the client.
  • Worked on all ITSM modules like incident, problem, service and change requests.
  • Developed workflows and flow logic for the service requests.
  • I worked on the various components of flow designers such as flow triggers, actions, flow logic, conditions etc. to automate individual pieces of a business process.
  • Configured the change approval logic and configured notifications and SLA's.
  • Implemented GRC module from scratch having OOB capabilities including modules like Business Continuity Management (BCM).
  • Also worked on the implementation of GRC module from requirement gathering to customization for a project end to end implementation.
  • As well as worked with UCF integration and policy compliant with different tools. Worked on end to end implementation with customization.
  • Worked on integrations of request module with Azure Active Directory including different catalogs using integration hub. Also implemented this integration using Integration Hub.
  • Loaded data from the external data base with transform scripts.
  • Worked on SSO and LDAP integrations. Here worked on implementation and provisioning of three LDAP domains.
  • Configured the workflows and flow designers for the HR Case Management. Also configured life cycle events like termination, onboarding and offboarding process.
  • Configure the HR catalogues, HR User Criteria, HR Services.
  • Configure the Employee Service Center Portal (ESC) and RBS (Room Booking System).
  • Developed and configured portal pages and widgets.
  • Mentored the trainees in completing their certifications.
  • Was involved in deep dive sessions with stakeholders to gather the requirements.
  • Worked on catalogue client scripts, Script Includes and Business rules.
  • Having hands on knowledge on virtual agent and agent workspace. Also implemented end to end workspace agent using UI builder.
  • Also involved in testing team to test the developed components.
  • Have good understanding of Agile Methodology with different tools like ADO board, Kanban and Agile Development 2.0.

Associate Consultant

Arima Technologies
08.2020 - 07.2021
  • Customization of ServiceNow OOB modules such as Configuration Management, Incident, Knowledge, Change, Problem etc.
  • Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes.
  • Customized ServiceNow scripts such as UI Policies, UI Actions, Business Rules, Client Scripts, Script Include based on the requirement
  • Setting up and creating Service Catalog using Work flows and Record Producers.
  • Migrated all the data from the shared instance.
  • Integrated BCBSRI Instance with their third Party Vendor(NWN) ServiceNow Instance
  • Integrated ServiceNow with Microsoft Azure Active Directory for populating and maintaining active users.
  • Successfully implemented CMDB and ITOM module (Discovery)
  • Creating discovery schedules for windows, vCenter, load balancers and Linux servers
  • Validating the data with concerned teams once discovery is run.
  • Configured Mid Server for Discovery and created discovery schedules.
  • Integrated ServiceNow connect chat with Teams chat.
  • Implemented Predictive Intelligence and Implemented PI cases as per the requirement
  • Implemented Performance Analytics and configured few PA reports as per the requirement
  • Worked on ROME Upgrade hyper care and done fixes where ever required.

Senior Analyst

Tech Mahindra
05.2019 - 07.2020
  • Worked in investigating other key process applications, including the Customer Service Portal, Consumer Service Portal, and Communities
  • Detailed technical analysis, design and direction on development activities, Software customization, assignment automation using skills, data import/synchronization, LDAP Integration, internal and external training
  • Participated in process flow analysis and process redesign along with the Project Manager and all key stake holders
  • Built complex dashboards for the operational team to manage cases and agent using Performance Analytics
  • Designed a new portal to the customer liking and also integrated the portal with 3rd party application to fetch the customer data on demand
  • Developed the new Modules like Quality check, Error Log handling for the customers
  • Created a randomized function which identifies cases created by contacts and selects one case randomly for survey for each contact
  • Developed the Service Portal widgets, customized the portal.

Education

Bachelor of Technology - Civil Engineering Technology

Maharana Pratap College of Technology
Gwalior, India
08.2012 - 12.2017

Skills

ITSM (Incident, Problem, Change, Request and Knowledge)

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Certification

Certified System Administrator - Tokyo (Delta)

Timeline

Senior Software Engineer

LezunInc
11.2022 - Current

ServiceNow Technical Specialist

Infosys
07.2021 - 10.2022

Certified System Administrator - Tokyo (Delta)

06-2021

Associate Consultant

Arima Technologies
08.2020 - 07.2021

Senior Analyst

Tech Mahindra
05.2019 - 07.2020

Bachelor of Technology - Civil Engineering Technology

Maharana Pratap College of Technology
08.2012 - 12.2017

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Kartik SaxenaSenior Consultant