Kartik Saxena
Senior Consultant
Hyderabad
Summary
Total Experience: 6+ Years
Objective: To learn, achieve and to serve has been my motto in life. Thus, I look forward to utilize my skills and ability in a challenging and creative environment and thereby effectively contribute towards the goal of the organization.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Software Engineer
LezunInc
11.2022 - Current
- Implemented Qualys integration in Vulnerability Response Module.
- Implemented OOTB process for SIR (Security Incident Response) in which helped the clients to automate the process completely.
- Implemented GRC module from scratch having OOB capabilities including modules like audit management and vendor risk management.
- Worked on end to end implementation with customization.
- Also worked on the implementation of GRC module from requirement gathering to customization for a project. Worked on authority documents, control objectives, policies and controls.
- Also having experience of handing authority documents coming from UCF.
- Worked on customizations of GRC modules like policy and compliance creating indicators, control objectives and controls.
- Implemented IRM completely from scratch including the different parameters like controls, attestations, risk statements and frameworks.
- Worked on risk assessments to generate risks based on the assessment given. Control tests are defined for each control and performed to assess compliance for each entity.
- Mapped attestation to controls to trigger monthly.
- Familiar with the flow designer and integration hub. Also worked on complex flow designers using data look up functionality and decision tables.
- Worked on Vancouver upgrade hyper care and done fixes where ever required.
- Implemented Predictive Intelligence and Implemented PI cases as per the requirement.
- Implemented Performance Analytics and configured few PA reports as per the requirement.
ServiceNow Technical Specialist
Infosys
07.2021 - 10.2022
- Implementation of CI Whitelisting. Involved in requirement gathering and process design for the whitelisting custom process and implemented end to end for the client.
- Worked on all ITSM modules like incident, problem, service and change requests.
- Developed workflows and flow logic for the service requests.
- I worked on the various components of flow designers such as flow triggers, actions, flow logic, conditions etc. to automate individual pieces of a business process.
- Configured the change approval logic and configured notifications and SLA's.
- Implemented GRC module from scratch having OOB capabilities including modules like Business Continuity Management (BCM).
- Also worked on the implementation of GRC module from requirement gathering to customization for a project end to end implementation.
- As well as worked with UCF integration and policy compliant with different tools. Worked on end to end implementation with customization.
- Worked on integrations of request module with Azure Active Directory including different catalogs using integration hub. Also implemented this integration using Integration Hub.
- Loaded data from the external data base with transform scripts.
- Worked on SSO and LDAP integrations. Here worked on implementation and provisioning of three LDAP domains.
- Configured the workflows and flow designers for the HR Case Management. Also configured life cycle events like termination, onboarding and offboarding process.
- Configure the HR catalogues, HR User Criteria, HR Services.
- Configure the Employee Service Center Portal (ESC) and RBS (Room Booking System).
- Developed and configured portal pages and widgets.
- Mentored the trainees in completing their certifications.
- Was involved in deep dive sessions with stakeholders to gather the requirements.
- Worked on catalogue client scripts, Script Includes and Business rules.
- Having hands on knowledge on virtual agent and agent workspace. Also implemented end to end workspace agent using UI builder.
- Also involved in testing team to test the developed components.
- Have good understanding of Agile Methodology with different tools like ADO board, Kanban and Agile Development 2.0.
Associate Consultant
Arima Technologies
08.2020 - 07.2021
- Customization of ServiceNow OOB modules such as Configuration Management, Incident, Knowledge, Change, Problem etc.
- Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes.
- Customized ServiceNow scripts such as UI Policies, UI Actions, Business Rules, Client Scripts, Script Include based on the requirement
- Setting up and creating Service Catalog using Work flows and Record Producers.
- Migrated all the data from the shared instance.
- Integrated BCBSRI Instance with their third Party Vendor(NWN) ServiceNow Instance
- Integrated ServiceNow with Microsoft Azure Active Directory for populating and maintaining active users.
- Successfully implemented CMDB and ITOM module (Discovery)
- Creating discovery schedules for windows, vCenter, load balancers and Linux servers
- Validating the data with concerned teams once discovery is run.
- Configured Mid Server for Discovery and created discovery schedules.
- Integrated ServiceNow connect chat with Teams chat.
- Implemented Predictive Intelligence and Implemented PI cases as per the requirement
- Implemented Performance Analytics and configured few PA reports as per the requirement
- Worked on ROME Upgrade hyper care and done fixes where ever required.
Senior Analyst
Tech Mahindra
05.2019 - 07.2020
- Worked in investigating other key process applications, including the Customer Service Portal, Consumer Service Portal, and Communities
- Detailed technical analysis, design and direction on development activities, Software customization, assignment automation using skills, data import/synchronization, LDAP Integration, internal and external training
- Participated in process flow analysis and process redesign along with the Project Manager and all key stake holders
- Built complex dashboards for the operational team to manage cases and agent using Performance Analytics
- Designed a new portal to the customer liking and also integrated the portal with 3rd party application to fetch the customer data on demand
- Developed the new Modules like Quality check, Error Log handling for the customers
- Created a randomized function which identifies cases created by contacts and selects one case randomly for survey for each contact
- Developed the Service Portal widgets, customized the portal.
Education
Bachelor of Technology - Civil Engineering Technology
Maharana Pratap College of Technology
Gwalior, India 08.2012 - 12.2017
Skills
ITSM (Incident, Problem, Change, Request and Knowledge)
HRSD
Service Portal and Integrations
GRC (Policy and Compliance, Risk Management, IRM - Integrated Risk Management)
VR (Vulnerability Response) & SIR (Security Incident Response)
Certification
Certified System Administrator - Tokyo (Delta)
Timeline
Senior Software Engineer
LezunInc
11.2022 - Current
ServiceNow Technical Specialist
Infosys
07.2021 - 10.2022
Certified System Administrator - Tokyo (Delta)
06-2021
Associate Consultant
Arima Technologies
08.2020 - 07.2021
Senior Analyst
Tech Mahindra
05.2019 - 07.2020
Bachelor of Technology - Civil Engineering Technology
Maharana Pratap College of Technology
08.2012 - 12.2017