Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

Praveen Kumar K R

Chennai

Summary

Experienced IT Operations and Monitoring Engineer with 5+ years in infrastructure monitoring, major incident management, and SRE principles across telecom and enterprise environments. Proven ability in designing proactive monitoring dashboards, leading P1/P2 incidents, automating repetitive tasks, and collaborating with infra and DevOps teams. Adept at tools like Splunk, Nagios, SolarWinds, Netcool, and supporting hybrid infra. Currently leading an L1 monitoring team and driving AIOps automation initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

Prodapt Solutions Pvt Ltd
07.2020 - Current

Ensured 99.99% service uptime for telecom applications through comprehensive end-to-end monitoring and reliability engineering.
Spearheaded major incident response for P1/P2 issues via bridge calls, ensuring rapid resolution and timely stakeholder communications.
Executed proactive problem management by analyzing alert patterns, conducting root cause analyses, and maintaining a knowledge database for recurring incidents.
Developed consolidated monitoring dashboards in Splunk by integrating various infrastructure monitoring tools, enhancing team visibility.
Aligned alert configurations, thresholds, and health checks between monitoring and infrastructure teams across networks and vCenter environments.
Managed 24x7 application and infrastructure support, overseeing event correlation and automated remediation workflows.
Led and mentored a team of 11 L1 engineers, focusing on shift management, training, escalation handling, and SLA compliance.
Coordinated with AI team to implement AIOps for enhanced monitoring automation, reducing manual intervention.

Education

BE - Electronics and Communication Engineering

Anna University
Chennai
01-2019

Skills

  • Monitoring and observability tools: Splunk, Nagios, Netcool, SolarWinds, IBM Tivoli, Zabbix, VCSA, APM
  • Major incident management
  • Root cause analysis
  • Service level objectives
  • Event management
  • Proactive problem resolution
  • Change management processes
  • Scripting and automation: Shell, Bash, Python (beginner)
  • Cloud and infrastructure: VMware vSphere, domain controllers, system administration, switches, virtual machines
  • Application support: USSD, NGVM, IVR, SPM, DPM, CRM/billing systems
  • Project management tools: JIRA, SCCD
  • ITIL and ITSM frameworks
  • Stakeholder communication
  • Team mentoring
  • Analytical thinking

Certification

ITIL Foundation – Pursuing (Expected Completion: September 2025)

References

Nithya K, 

Project manager

nithya.k@prodapt.com, Ph: +91 7305867033

Prodapt Solutions Pvt Ltd

Accomplishments

  • Finalist – Delivery Influencer award, Prodapt Global Leadership
  • Star of the Quarter – Project excellence across IT-Infra and App Support
  • Spotlight Award – For stabilizing infra monitoring in record time
  • Spotlight Award – For resolving 3500+ tickets and reducing backlog
  • Star of the Quarter – For building infra/mail monitoring dashboards with AI team
  • Published insights on “Endless Operations with Intelligence”

Timeline

Senior Software Engineer

Prodapt Solutions Pvt Ltd
07.2020 - Current

BE - Electronics and Communication Engineering

Anna University

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