PRANAV KUMAR JHA

Delivering and providing consultancy to customer for various new deployments, data center migration work and other complex requests for all BT's standard and portfolio customers

Detailed Summary

• Leading strong team of close to 15 technical managers (Design and Implementation engineers) to deliver many large to small scale projects of BT for delivering Managed firewall security, cloud security and micro segmentation solutions
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
• Led technology road-mapping, conducting research, development and installation according to deployment specifications
• Pulled from knowledge of technical industry and technological developments to drive managed firewall security and managed cloud and web security deployments
• Documented processes to streamline setup, customization and maintenance of security products
• Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance
• Created implementation methodologies to control project costs and meet deadlines
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
• Directed large-scale deployments and implementation of managed firewall security and managed cloud and web security solutions to meet business needs and build client loyalty
• Lead and worked on installation and provided consultancy related to any security design and vulnerabilities reported.
• Maximized performance by monitoring daily activities and mentoring team members.

Managing Security operations center for one of the biggest FMCG giant in world

Incident Management
Compliance Reporting and Remediation
Change Management
Problem Management
Knowledge Management
Other Project Work

Detailed Summary

• Worked as SOC manager and handling team of around 30 engineers of level 2 and level 3.
• Drove operational improvements which resulted in savings and improved profit margins.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Prepared variety of different written communications, reports and documents.
• Participated in team-building activities to enhance working relationships.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance
• Led projects and analyzed data to identify opportunities for improvement.
• Used coordination and planning skills to achieve results according to schedule.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
  

Working in Shared SOC Model with multiple fortune 500 customers, Some of the world's largest companies in consumer goods, healthcare, pharmacy, technologies, Banking, Insurance and various other domains and sectors.

Summary

• Incident Management
• Change Management
• Problem Management for high priority incidents and problem tickets
• Project Work for some scenarios where project team can't be involved
• Additional Management Role as Senior Lead in team
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Collaborated with team members to achieve target results.
• Increased customer satisfaction by resolving issues.
• Delivered services to customer locations within specific timeframes.
• Identified issues, analyzed information and provided solutions to problems.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Carried out day-to-day duties accurately and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Conducted research, gathered information from multiple sources and presented results.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

Working in Shared SOC Model with multiple fortune 500 customers, Some of world's largest companies in consumer goods, healthcare, pharmacy, technologies, Banking, Insurance and various other domains and sectors.

Summary

Incident Management

• Handling escalation from SOC 2nd line
• Analyzing events and Log analysis of firewalls, proxies and Load balancers and various other technologies BT GSOC supports.
• Troubleshooting various slowness and traffic issues in customer environments via command line tools and GUI and using tcpdump.
• Advising 2nd line for any incident or change
• Rebuilding and doing RMA of various technologies network security devices

Change Management

• Delivering complex service requests which is not being handled by 2nd line SOC
• Reviewing customer change request and analyzing it for security controls as per BT standards and customer policy.

Problem Management

• Doing proactive problem management for repetitive alert on monitoring tools (Nagios)
• Preparing RCA for high priority issues via problem management
• Solving repetitive and complex issues

Project Work

• Doing reactive and proactive patch upgrade of BT managed security devices due to any bug or vulnerability
• Large and complex work which comes to SOC as change are catered as project via complex service request.

Working in Shared SOC Model with multiple fortune 500 customers, Some of world's largest companies in consumer goods, healthcare, pharmacy, technologies, Banking, Insurance and various other domains and sectors

• Worked with customers to understand needs and provide excellent service
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Demonstrated respect, friendliness and willingness to help wherever needed
• Resolved problems, improved operations and provided exceptional service
• Proved successful working within tight deadlines and fast-paced atmosphere
• Improved operations through consistent hard work and dedication
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Detailed Summary

Incident Management

• Analyzing the events and Log analysis of firewalls, proxies and Load balancers and various other technologies BT GSOC supports
• Troubleshooting various slowness and traffic issues in the customer environments via command line tools and GUI and using tcpdump

Change Management

• Configuring firewalls and implementing them in Clusters to configure High Availability and ensure 100% uptime of the firewalls
• Creation of different networks and host objects and using them in providing access for various services demanded
• Managing different policy packages as per regions and editing/creating rules as per the requirement
• Modifying and editing the rule base as per the change request of the client
• Performing blacklisting/whitelisting of URLs from proxies
• Reviewing customer change request and analyzing it for security controls as per BT standards and customer policy
• Granting users, the access to Remote VPN and adding them to the concerned RADIUS or TACACS authentication group
• Configuring Static and Dynamic NAT as per the change request requirement
• Adding and editing of various authentication rules, bypass the proxy authentication for different sites as per the requirement.

• Project: Supporting India's largest nationalized bank from their NOC in Delhi
• Configuring and troubleshooting Channelized E1, ISDN, Leased Line circuits
• Backing up and Restoring Cisco router IOS
• Configuring VLAN on Cisco switches, assigning user to VLAN, configuring VTP
• Implemented AAA (Authentication, Authorization and Accounting) for internal network security
• Implemented VPN -IPsec (Configuration, IOS Up gradation and VPN Routers ACLs) to enhanced network Security
• Implemented security using Standard and Extended access-lists, Distribute-Lists, & Route Maps
• Implementation & Maintenance of LAN & WAN Setup for Bank's Data Centre, Disaster Recovery Sites, Head offices, Regional Offices and Training Centres
• Implemented SNMP on devices to allow for network management
• Preparation & revision of Network Design Document Submitted to Bank at regular intervals
• Configuring IPSEC Encryption for Financial Data travelling on Bank's Enterprise Wide network
• Coordination with organizations such as Cisco Systems, Security Integrator (Wipro), Bandwidth provider (MTNL/BSNL, VSNL, Reliance, Bharti), Network Equipment Supplier (Wipro, Tulip IT Services, CMC India Ltd), Data Centre Server providers (SUN Microsystems), Application Provider, VSAT Service Providers (Comsat MAX, HECL, Bharti, Tata, Tulip) ATM Machine Providers(NCR, DIEBOLD) etc
• Solve all technical problems regarding network of more than 5,000 nodes supported on various technologies like Lease Line, ISDN, RF, VSAT (provided by multiple service providers like (BSNL, MTNL, AIRTEL, RELIANCE, HCL, TULIP, TATA, VSNL)
• Build and maintain Visio documentation database of network topology
• Network Assessment and Documentation, designing of IP addressing Schema, Networking Equipment Requirement, bandwidth sizing based on Number of users and applications supported, Number of Links Required keeping in mind Redundancy factor for Bank's Mission critical Data Flowing and security features required to save financial information.

• Project: Various Banking and Insurance Customers
• Handling end-to-end implementation and maintenance of large WAN projects of corporate clients like Punjab National Bank, Union Bank of India, ICICI, National Insurance, New India Assurance, UIIC, M & M Finance ltd., IFFCO, Indian Bank, Indus Ind Bank
• Projects included commissioning and configurations of routers (series1700, 2600, 3600, 3700) etc and switches for close to 300 branches of banks
• Configuration of routers for leased line links, ISDN configuration, configuring routing protocols like RIP, EIGRP, BGP, OSPF
• Working on Modem like RAD, Attrrie, Loop, Ascom, Tellabs, Cygnus
• Liaison with BSNL for commissioning of leased line and ISDN links and their maintenance PNB Network Centre
• Managing Network of all branches under Bank's Network Centre in Bhatinda
• Implementing core banking solutions connectivity using leased line, MPLS Links and ISDN NIC, NIA & UIIC
• Maintaining Core insurance connectivity for various insurance customer using Lease line, MPLS Links and ISDN as backup
• Installing Cisco Routers 7500, 7200, 3800,3700,3600, 2800, 2900, 2600, 1800, 1900,1700 series
• Installing Cisco Switches 6500,4900, 4500,3700,3500,2900 series
• Provide on-site operations support to all customer of HCL in that region
• Work in coordination with various service providers of customers and HCL