Jira and Confluence
Kartik Sharma
Summary
With 11 years of overall experience, I bring 6.5 years of in-depth experience as a Business Analyst, working across agile environments and cross-functional teams, followed by 4.5 years of hands-on expertise as an Insurance Advisor. Dynamic Business Analyst with over years of proven track record at Teleperformance Global, adept in Product Planning and Stakeholder Relationship Management. Successfully improved business processes through automation and feedback-driven changes, while effectively managing product backlogs and facilitating cross-departmental collaboration. Expertise in Scrum methodology enhances project delivery and stakeholder satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Teleperformance Global
Gurugram
02.2024 - Current
- Ensured that all tasks are completed within the specified timeline while meeting quality standards.
- Gathered and organized data to analyze current industry trends.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Participated in design reviews to ensure that proposed solutions meet both functional and non-functional requirements.
- Collaborated with cross-functional teams to prioritize business and information needs.
Agile Product Owner
Novelvox
Faridabad
10.2023 - 02.2024
- Worked on feature development and code implementation of front-end web applications, back-end API services, API portals, and API gateway capabilities.
- Interacted with internal stakeholders as the voice of the customer.
- Broke the project into epic, implementable user stories.
- Liaised with product and development teams to help break down requirements.
Business Analyst
Teleperformance Global
Gurgaon
06.2021 - 10.2023
- Enhanced business strategy through customer prioritization.
- Proactively managing the product roadmap.
- Served as a bridge for team collaboration.
- Gathered and organized data to analyze current industry trends.
- Identified needs of customers promptly and efficiently.
Business Analyst
Techwise Digital
Chennai
03.2019 - 06.2021
- Reviewed essential business components affecting performance and developed presentation summaries.
- Refined operational focus through customer prioritization and actionable feedback implementation.
- Analyzed gaps to uncover potential enhancements.
- Maintained library of model documents, templates or other reusable knowledge assets.
Advisor
ICICI Prudential Life Insurance
10.2012 - 03.2017
- Interviewed prospective clients to obtain data about financial resources and needs.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Sought out new clients and developed clientele by networking to find new customers.
Education
MBA - Marketing
International School of Management Excellence
Bengaluru05-2019
Bachelor of Commerce - Commerce
Kurukshetra University
Hisar05-2012
Skills
- Product Management
- Stakeholder Relationship Management
- Product Lifecycle Management (SDLC)
- Scrum Methodology
- Mockups and prototypes (FIGMA)
- Support documents (BRD, FRD, SRS)
- People and team management
- Requirements gathering
- Data visualization
- Critical thinking
Certification
- Certified Scrum Product Owner (Scrum Alliance)
- Lean Six Sigma (Green Belt)
Software
Figma
MS Office
SQL
Timeline
Business Analyst
Teleperformance Global
02.2024 - Current
Agile Product Owner
Novelvox
10.2023 - 02.2024
Business Analyst
Teleperformance Global
06.2021 - 10.2023
Business Analyst
Techwise Digital
03.2019 - 06.2021
Advisor
ICICI Prudential Life Insurance
10.2012 - 03.2017
MBA - Marketing
International School of Management Excellence
Bachelor of Commerce - Commerce
Kurukshetra University
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