Aanchal Mishra
Dombivali
Summary
Dynamic Senior Executive with proven expertise in resolving complex customer issues. Skilled in effective communication, quality assurance, and collaboration to enhance customer satisfaction and streamline processes.
Overview
5
5
years of professional experience
Work History
Senior Executive
Reliance Retail
Navi Mumbai
09.2022 - Current
- Resolved complex customer issues through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to streamline escalation processes and improve efficiency.
- Educated customers on product features and best practices to enhance user experience.
- Provided timely updates to customers throughout the resolution process, ensuring clarity and support.
- Maintained a high level of quality assurance throughout the escalation process.
- Monitored ongoing escalations for resolution progress.
Customer Service Executive
Eureka Outsourcing Solutions
Navi Mumbai
06.2020 - 07.2022
- Engaged customers to promote credit card products and benefits.
- Assisted clients in completing credit card applications accurately.
- Educated customers on payment plans and interest rates.
- Followed up with potential customers to encourage sign-ups.
- Educated customers on credit card features and benefits.
- Conducted follow-up calls to ensure customer satisfaction and retention.
Education
Bachelor of Science - Science
J. K. College of Science & Commerce
Ghansoli03-2021
Skills
- Customer engagement
- Product knowledge
- Process improvement
- Quality assurance
- Systematic troubleshooting
- Effective communication
- Team leadership
- Time management
- Decision making
Timeline
Senior Executive
Reliance Retail
09.2022 - Current
Customer Service Executive
Eureka Outsourcing Solutions
06.2020 - 07.2022
Bachelor of Science - Science
J. K. College of Science & Commerce
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