Karuna Sagar
Hyderabad
Summary
Dynamic Operations Manager with extensive experience at Bank of America, excelling in Nostro reconciliation and trade settlement. Proven track record in team leadership and KPI monitoring, driving operational excellence. Adept at client onboarding and fostering strong client relations, ensuring seamless processes and compliance adherence.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Operations Manager
Bank of America
04.2014 - Current
- Leading the TFX(Transactions Foreign Exchange) return investigations team.
- Investigated and resolved exceptions arising from settlement of FX/MM/Option trades and incoming/outgoing payments, including unreconciled nostro entries and client requests such as payment cancellations and amendments.
- Reconciled breaks by comparing statements from correspondent banks with internal ledgers to ensure balance accuracy.
- Fair knowledge in process of Static data. Updating / Setting up of settlement instructions for new and existing clients through emails/authenticated swift messages and verifying through phone calls.
- Customers open account and they would be provided an account to trade FX on the e-platforms and based on the trades booked by the customer we ensure settlement takes place on value date.
- Ensured smooth operation of business processes by adhering to established process matrix guidelines.
- Monitored KPIs and collaborated with the team to ensure accuracy in operations.
Associate
UBS Service Centre (India) Pvt Ltd.
09.2008 - Current
- Stringent adherence to the anti-money laundering policies of UBS in the vetting process.
- Categorizing UBS clients as low, medium and high risk based on their legal domicile and in accordance with the UBS Client Identification Program(CIP).
- Conducted standard background checks on all UBS clients using comprehensive web-based research methods.
- Conducted standard background checks on entity names to ensure compliance with regulatory requirements.
- Identified various entities, including super funds, trusts, individuals, and companies, to aid in compliance verification.
- Strong knowledge of navigation in all regulatory websites and exchanges of various countries and Market Data Sources like D&B, Corporate registries, Banker's Almanac DDR, Juniper, 10K documents, Company Filings etc to find information valuable for research.
- Reviewing existing UBS clients on a periodic basis to ensure they are in line with UBS compliance standards.
Process Specialist
UBS Service Centre (India) Pvt Ltd.
09.2010 - 04.2014
- Investigated outstanding items related to FX and money market in Nostro and control accounts, flagged issues to processors, and ensured timely clearance.
- Managing operations with reconciliation of Nostro accounts and control accounts.
- Periodic review of RWA (Risk weighted Assets) to ensure smooth functioning of business.
- Developed work plans, schedules, and resource plans while tracking outstanding items in Nostro and control accounts by currency, age, and department.
- Administered operations with foreign counterparts and prime brokerage clients to agree on settlements and reconciled discrepancies.
- Processed payments and sent swift messages for FX transactions.
- Managed client relationships across APAC and EMEA regions.
- Considering the team size in APAC, I used to be the first point of contact for all the escalations.
Education
MBA - Finance
David Memorial, Osmania University
01-2008
B.Com -
Peoples Degree College, Osmania University
01-2005
Skills
- Settlement Reconciliation
- Trade settlement
- Client onboarding
- KPI monitoring
- Management
- Decision Making
- Strategic Planning
- Team leadership
- Client relations
Proficiency Matrix
- Treasury Operations
- Process Management
- Investigation and Settlements
- Money Markets & FOREX
- Trade Lifecycle
Notable Milestones
- Efficiently managed the global foreign exchange business.
- Yellow Belt Certified and received multiple performance awards.
- Major contributions towards the migration of applications.
Trainings Attended
- Domain Training on Foreign Exchange Operations
- Six Sigma Basics Training Programme
- Cross Trained in Reconciliation Static Data, Confirmations & Settlements in FX Money market and Options
- Team Building
- Foreign Exchange Trading
- Yellow belt training conducted by UBS
Personal Information
Date of Birth: 12/18/85
Languages
- English
- Hindi
- Telugu
Assignments
- Process Management
- Operations Management
Career Overview
A principle executive ‘point of contact’ for the company accountable for ensuring that appropriate business strategies are in place and are acted upon according to the priorities., Bank of America (BA Continuum solutions Pvt Ltd), Assistant Manager (Investment Banking Operations), Managing customer centric banking operations, Ensuring customer satisfaction by achieving delivery & service quality norms, Managing process design, implementation and operations
Hobbies and Interests
- Playing volleyball
- Cricket
- Listening to Music
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Advanced (C1)
C1
Timeline
Operations Manager
Bank of America
04.2014 - Current
Process Specialist
UBS Service Centre (India) Pvt Ltd.
09.2010 - 04.2014
Associate
UBS Service Centre (India) Pvt Ltd.
09.2008 - Current
MBA - Finance
David Memorial, Osmania University
B.Com -
Peoples Degree College, Osmania University