Kashish Malhotra
Sonipat
Summary
Dynamic Customer Service Executive with a proven track record at Eazydiner, excelling in customer engagement and CRM software utilization. Demonstrated leadership and decision-making skills while preparing insightful reports that enhanced management strategies. Committed to fostering strong customer relationships and driving performance through effective teamwork and time management.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Eazydiner
Gurugram
01.2025 - Current
- Explained benefits and advantages of different product and service offerings to customers.
- Assisted customers with inquiries about restaurant reservations and dining options.
- Prepared detailed reports of daily activities for management review.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized CRM software to track customer interactions and preferences accurately.
Customer Satisfaction Representative
KOtak Mahindra Bank
Panipat
06.2024 - 07.2025
- Assisted customers with inquiries about banking products and services.
- Educated clients on digital banking tools and online services offered by the bank.
- Provided feedback to management on recurring issues affecting customer experience.
Education
Bachelor of Arts - Economics
CHANDIGARH UNIVERSITY
MOHALI, PUNJAB06-2025
High School Diploma -
SATYAM MODERN PUBLIC SCHOOL
SONIPAT, HARYANA03-2022
Skills
- MS-Excel
- Word
- MS- Powerpoint
- People Management
- Risk Management
- Performance Management
- Leadership Skills
- Time Management
- Decision Making
- Team Work
- CRM software utilization
- Report preparation
- Customer engagement
- Customer relationship management
Hobbies and Interests
Travelling, Photography
Languages
English, Hindi, Punjabi
Timeline
Customer Service Executive
Eazydiner
01.2025 - Current
Customer Satisfaction Representative
KOtak Mahindra Bank
06.2024 - 07.2025
Bachelor of Arts - Economics
CHANDIGARH UNIVERSITY
High School Diploma -
SATYAM MODERN PUBLIC SCHOOL
Similar Profiles
Pranav SharmaPranav Sharma
Senior Manager at EazydinerSenior Manager at Eazydiner
Abhijeet BeriAbhijeet Beri
Executive (Inside Sales) at EAZYDINERExecutive (Inside Sales) at EAZYDINER
Megha MishraMegha Mishra
Concierge Executive at Eazydiner Pvt LtdConcierge Executive at Eazydiner Pvt Ltd
Ram SharmaRam Sharma
Legal Research Assistant at Sonipat District CourtLegal Research Assistant at Sonipat District Court
ARPITA OJHAARPITA OJHA
Scrum Master at ASM LAND DEVELOPER AND REAL ESTATE PVT LTDScrum Master at ASM LAND DEVELOPER AND REAL ESTATE PVT LTD