Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Timeline
Generic
Shivang Jaiswal

Shivang Jaiswal

Customer Service Executive
Ghaziabad

Summary

To secure a challenging position in a reputable organisation to expand my learning, knowledge, and skill.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Executive

Air India SATS
Bangalore
12.2023 - Current
  • Emirates Team
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Coached and mentored junior team members, contributing to their professional growth and development.

Intern

Air India SATS
Bangalore
03.2023 - 04.2023
  • Human Resource and Admin Department
  • 6 weeks
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.

Industrial Trainee

Radisson Blu Hotel
Ghaziabad
07.2018 - 10.2018

Education

MBA - HR

Upes
Dehradhun
08.2025

B.Sc. - HHA

IHM Pusa
New Delhi
01.2021

Class XII - undefined

KM Academy
Rehmatpur, Asarganj, Munger, Bihar
01.2017

Class X - undefined

Ryan International School
Ghaziabad, Uttar Pradesh
01.2015

Skills

  • Ms-Excel

  • Ms-Word

  • Ms-Powerpoint

  • AS Connect

Teamwork and collaboration

Fast learner

Team collaboration

Adaptability and flexibility

Interests

Travelling, Listening Music, Video/Photo Editing, Riding Vehicles

Disclaimer

I, Shivang Jaiswal, hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

Customer Service Executive

Air India SATS
12.2023 - Current

Intern

Air India SATS
03.2023 - 04.2023

Industrial Trainee

Radisson Blu Hotel
07.2018 - 10.2018

Class XII - undefined

KM Academy

Class X - undefined

Ryan International School

MBA - HR

Upes

B.Sc. - HHA

IHM Pusa

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Shivang JaiswalCustomer Service Executive