Shivang Jaiswal
Customer Service Executive
Ghaziabad
Summary
To secure a challenging position in a reputable organisation to expand my learning, knowledge, and skill.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Executive
Air India SATS
Bangalore
12.2023 - Current
- Emirates Team
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Coached and mentored junior team members, contributing to their professional growth and development.
Intern
Air India SATS
Bangalore
03.2023 - 04.2023
- Human Resource and Admin Department
- 6 weeks
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Industrial Trainee
Radisson Blu Hotel
Ghaziabad
07.2018 - 10.2018
Education
MBA - HR
Upes
Dehradhun08.2025
B.Sc. - HHA
IHM Pusa
New Delhi01.2021
Class XII - undefined
KM Academy
Rehmatpur, Asarganj, Munger, Bihar01.2017
Class X - undefined
Ryan International School
Ghaziabad, Uttar Pradesh01.2015
Skills
- Ms-Excel
- Ms-Word
- Ms-Powerpoint
- AS Connect
Teamwork and collaboration
Fast learner
Team collaboration
Adaptability and flexibility
Interests
Travelling, Listening Music, Video/Photo Editing, Riding Vehicles
Disclaimer
I, Shivang Jaiswal, hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Customer Service Executive
Air India SATS
12.2023 - Current
Intern
Air India SATS
03.2023 - 04.2023
Industrial Trainee
Radisson Blu Hotel
07.2018 - 10.2018
Class XII - undefined
KM Academy
Class X - undefined
Ryan International School
MBA - HR
Upes
B.Sc. - HHA
IHM Pusa