To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Customer Service Executive
ESAF Small Finance Bank
09.2023 - Current
Recommended, selected and helped locate and obtain product based on customer requests.
Developed working relationships with internal and external customers while assisting with account management duties.
Streamlined communication channels for improved efficiency in handling customer concerns.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Created and maintained detailed database to develop promotional sales
Implemented and developed customer service training processes
Developed and updated databases to handle customer data
Officer in Business Operations at Esaf Co-Operative (BC of ESAF Small Finance Bank)Officer in Business Operations at Esaf Co-Operative (BC of ESAF Small Finance Bank)