Kashish Singh
Technical Support Executive
NEW DELHI,New Delhi
Summary
Experienced Technical Support representative with around 2 years of experience in IT industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Sr. CRM Advisor
Concentrix Daksh Pvt. Ltd.
Gurugram, Haryana
03.2017 - 10.2019
- Worked with CRM advisory to resolve common and critical problems faced by customers, improve operations and provide exceptional customer service.
- Worked with existing and potential customers to understand requirements and provide exceptional customer service.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Sprint, protecting company reputation and loyal client base.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Technical Support Representative
ID Tech Solutions Pvt. Ltd.
NEW DELHI, New Delhi
05.2015 - 01.2017
- My key responsibility was to help our clients with integrating our bio-metric and RFID systems with there existing servers and databases.
- Configured hardware, devices and software to set up work stations to run our applications.
- Set up and configure, Microsoft Windows Server versions, beginning from Server 2008 to Server 2012.
- Used to create and assign services to client systems using Active Directory so that only assigned person can excess secure information.
- Used to operate within virtualization environments, such as Xen and VMWare.
- Administered DNS and DHCP.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Diploma in Computer Science Engineering - Computer Science
Ambedkar Institute Of Technology
New Delhi 08.2013 - 08.2016
Senior Secondary (10+2) - Science
S.L. Suri D A V Public School
Janakpuri, New Delhi 03.2011 - 03.2012
Skills
Customer Relationship Management (CRM)
Technical support
MS Office
Microsoft Server 2008 : Active Directory, GPO, maintenance
Certification
Cisco Certified Network Associate (CCNA)
Timeline
Sr. CRM Advisor
Concentrix Daksh Pvt. Ltd.
03.2017 - 10.2019
Technical Support Representative
ID Tech Solutions Pvt. Ltd.
05.2015 - 01.2017
Diploma in Computer Science Engineering - Computer Science
Ambedkar Institute Of Technology
08.2013 - 08.2016
Senior Secondary (10+2) - Science
S.L. Suri D A V Public School
03.2011 - 03.2012