Kaushila Vishwakarma
Vadodara
Summary
I am an experienced recruitment professional with 3+ years of expertise in end-to-end hiring across the UK and Europe. My daily tasks include fulfilling hiring requirements by sourcing candidates through various job portals such as LinkedIn, RPS, Reed, and Total Jobs. I have also used Fieldglass for different job positions and occasionally attend spotlight calls to better understand job requirements. Additionally, I manage resume submissions in the client’s required format and conduct background verification across diverse domains as per client requirements.
Overview
5
5
years of professional experience
Work History
Global Support Analyst
Magnit
Vadodara
04.2025 - Current
- Provided technical support for software and hardware systems, collaborating with cross-functional teams and third-party vendors to resolve issues efficiently.
- Maintained accurate documentation, created knowledge bases, and served as a primary contact for global employees, ensuring prompt issue resolution and exceptional customer service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved problems, improved operations, and provided exceptional service.
Senior Recruiter U.K and Europe
LanceSoft Inc
Vadodara
05.2022 - 04.2025
- Full Life Cycle Recruiting: Managed the complete recruiting process from sourcing to closing the requirement.
- Non-IT Recruitment: Hired for Mechanical Engineer, Manufacturing Engineer, Test Technician, Mechanical Fitter, Warehouse Operator, Production Operator, Production Engineer, Quality Control, Project Engineer, Mechanical Design Engineer, Cost Estimator, Procurement Specialist, Sourcing Lead, Buyer, Service Engineer, Operations Specialist, Forklift Operator, QC Inspection, HR Advisor.
- IT Recruitment: Specialized in IT roles including Full Stack Developer, Front End Developer, Backend Developer, Data Analyst, Support Engineer, Desktop Support, Java Developer, Python Developer.
- Contract & Permanent Positions: Recruited for B2B, Inside IR35, Employment Contract, PAYE Contract, as well as permanent positions in the UK and Europe.
- Database Management: Maintained essential databases of all submitted consultants with availability times, contact information, and project status.
- Job Portals & ATS: Used Reed, Total Jobs, Fieldglass, Ceipal, and RPS for sourcing and tracking candidates.
- Domain Expertise: IT, Software Development, Telecom, Oil & Gas, Manufacturing, Construction, Engineering, Energy, Production, Warehouse, Aerospace.
- Clients: Tech Mahindra, Baker Hughes, Goldman Sachs, Mphasis, Sky, Mckiney, Infosys.
Customer Service Representative
Concentrix Pvt Ltd - Flipkart
Vadodara
08.2020 - 03.2022
- Handled customer complaints and provided appropriate solutions within time limits; followed up to ensure resolution.
- Maintained accurate records of customer interactions, processed accounts, and filed documents efficiently.
- Adhered to communication procedures, guidelines, and policies.
- Managed high volume of incoming phone calls with professionalism and efficiency.
- Identified and assessed customer needs to achieve satisfaction.
- Built sustainable relationships with customers through open and interactive communication.
- Provided accurate, valid, and complete information using appropriate tools.
Education
Corporate Social Responsibility -
The Maharaja Sayajirao University Of Baroda
Vadodara Gujarat01.2021
Industrial Psychology -
The Maharaja Sayajirao University Of Baroda
01.2019
HSC -
Adarsh Vidyalaya
Gujarat01.2016
SSC -
Adarsh Vidyalaya
Gujarat01.2012
Skills
- Microsoft Excel
- Technical support
- Software troubleshooting
- Customer service software
- Recruitment strategy
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
Accomplishments
- All India Essay Writing Event - 2014
- National Level Search Examination
- Science Exhibition - 2014
- Taluka Yuva Utsav (Singing & Guitar Play)
- National Youth Conference - 2019
Hobbies and Interests
- Playing guitar
- Singing
- Painting
- Cooking
- Traveling
- Social service
- Gardening
Timeline
Global Support Analyst
Magnit
04.2025 - Current
Senior Recruiter U.K and Europe
LanceSoft Inc
05.2022 - 04.2025
Customer Service Representative
Concentrix Pvt Ltd - Flipkart
08.2020 - 03.2022
Corporate Social Responsibility -
The Maharaja Sayajirao University Of Baroda
Industrial Psychology -
The Maharaja Sayajirao University Of Baroda
HSC -
Adarsh Vidyalaya
SSC -
Adarsh Vidyalaya
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