KAUSHLESH PANDEY
Associate
Delhi,Delhi
Summary
Bold Profile Professional Summary I aspire to be a part of an organization that can provide opportunities to intensify skills and utilize them to contribute towards the growth of that organization and grow professionally along with it. Accomplishments Collaborated with team of 21 in the development of Restaurant operations. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in [Software]. Offering [Number]-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
years of professional experience
1
1
Certification
10
10
years of post-secondary education
Work History
Guest service associate
07.2022 - Current
- Hyatt centric Janakpuri
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences
- Recommended top dining and entertainment options for guests in hyatt centric area
- Welcomed guests on arrival, displaying professional and friendly approach
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
AURIKA UDAIPUR LUXURIOUS BY LEMON TREE
01.2021 - 03.2021
- Training in all core department
Education
BHM - Hospitality and hotel administration, PCM
IHM KUFRI SHIMLA
Shimla 2019.08 - 2022.06
10th - CBSE
Children’s Garden School Bhabua
Bihar 04.2010 - 04.2015
I.S.C - PCM
S.V.P College Kaimur Bhabua
Bhabua 06.2015 - 04.2017
Skills
- Attentive Service
- Property Information
- Guest Service and Assistance
- Dining Recommendations
- Inventory Monitoring
- Till Counting
- Telephone Reception
- Booking Guests
- Amenities Information
- POS Transactions
- Billing and Payment Processing
- Membership Registrations
- Special Event Support
- Welcoming Guests
- Greeting and Directing
- Report Creation
- Efficient Service
- Maintenance Team Collaboration
- Providing Feedback
- Local Amenities Knowledge
- Creative Solutions
- Guest Satisfaction
- Product Sales
- Guest Inquiries
Certification
TIME MANAGEMENTKEEN OBSERVERPUNCTUAL ABOUT WORKPOSITIVE ATTITUDE TOWARDS WORK
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
French
Beginner (A1)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsTimeline
Guest service associate
07.2022 - Current
AURIKA UDAIPUR LUXURIOUS BY LEMON TREE
01.2021 - 03.2021
BHM - Hospitality and hotel administration, PCM
IHM KUFRI SHIMLA
2019.08 - 2022.06
I.S.C - PCM
S.V.P College Kaimur Bhabua
06.2015 - 04.2017
10th - CBSE
Children’s Garden School Bhabua
04.2010 - 04.2015
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