Sports - Marathon Running
Kausik Chakrabarti
Senior Consultant (AVP) & Delivery Head, AWS Business Unit
Vadodara
Summary
A self starter futuristic leadership professional driving delivery of growth & transformation strategies for the organization. Designing and implementing the delivery strategies, plans and procedures to meet the unit level and corporate level goals in sync with all the stakeholders. Managing talents and transforming them to deliver Niche technologies.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
Delivery Head, AWS Business Unit
TCS
Vadodara
06.2021 - 02.2023
- Accountable for the Financial commitment for the organization
- Delivered All SLAs with zero deviation & no major escalation
- Monitored customer business metrics and took proactive measures to take initiatives for continuous growth and transformation.
- Ensured Review & rigor for delivery of solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Delivered core infrastructure and enterprise initiatives for [Type] delivery.
- Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.
- Driving Learning, Development and certifications
- RFP responses, contracts, account and compliance management
- Ensure resourcing using all internal and external sources till joining
DELIVERY PARTNER & BUSINESS RELATIONSHIP MANAGER
TCSL
01.2017 - 05.2021
- Managed the Customer relationship and Global delivery for a Large Business Operations & Analytics unit
- Owner of SLAs, P&L, Growth and transformations
- Diversified Pricing Models for mutual benefits
- Customer & Associate satisfaction
- Engaged with customer leadership globally, enhanced business opportunities based on the business needs.
- Delivered committed productivity YOY.
- Developed strategic business plans to add incremental sales and delivery opportunities using innovations
- Transitioned deliveries from customers and other vendors seamlessly,
- Integrated new technologies and best practices to improve [Type] delivery management.
- Managed large, transformative initiatives impacting multiple delivery channels.
Business Relationship Manager
TCS
Vadodara
07.2013 - 12.2016
- Managed the customer relationship of a global sensitive business
- Supporting operations for a database of100+ countries and thousands of users
- Build a Global Reference Data Platform
- Innovations Mgmt, new platform development, data integration
- Meet the Growth targets, A/C Mgmt, RFP responses
- Testing, Changed Mgmt, Platform Migration, Process automation, RPA implementation
OPERATIONS MANAGER & STRATEGIC INITIATIVE LEADER
TCSL
Vadodara
10.2010 - 06.2013
- Managed the global operations, service delivery
- Meet the account targets, managed margins and supported growth
- ( Retail Measurement, Consumption Measurement, Global, EU & Africa) Standardization of KPIs & Metrics, RCA, SOP,
- Contracts, SOW, SLA., RFP, Talent Development,
- Leadership development, BCP, DR, backup creation
- Customer satisfaction and Associate satisfaction
- Operations excellence & Governance
- Delivered YOY productivity commitments
Process Excellence Manager
TCSL
Vadodara
03.2010 - 09.2010
- EXCELLENCE LEADER Quality, Compliance, Audits,
- SPS, Green Belt certifications
- Develop and deploy Quality ecosystem
- Worked with Six Sigma MBB for implementation of quality frameworks
- Driving Kaizen workshops
DELIVERY MANAGER
04.2008 - 02.2010
- Coordinated delivery of Business operations meeting all SLAs
- Maintained outlined cost by resource optimization
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Participated in RFP responses
- Presented MIS during monthly. quarterly reviews with customers and stakeholders
GROUP LEADER, EU & UK Reference Data
TCS
Vadodara
11.2007 - 03.2008
- Lead the operations Delivery for Legacy applications of a Reference Data platform for EU,UK & Ireland
- Seamless Transition of processes from customer's of different countries
- Managed training, knowledge and talent retention, documentation
- SOW, SLA - negotiation of terms
- Developed multi cultural teams
OPERATIONS GROUP LEADER
The Nielsen
03.2005 - 10.2007
- Demonstrated leadership skills in managing projects from concept to completion.
- Built teams from the scratch from 10 to 323
- Identified issues, analyzed information and provided solutions
- Driven Root cause analysis of errors and implemented the processes for Corrective and preventive actions
- Managed the customer relationship and associate engagement
- Was responsible for E2E Operations for the stakeholders
Education
Bachelor of Commerce - Accounting, Economics & Statistics
Calcutta University
Kolkata 04.1992 - 03.1994
Skills
Develop Strong, agile leadership pipeline
Site Leadership
Exceeding Growth targets & business planning
Drive effective resourcing using internal and external sources
Operations excellence & compliance
Develop practice teams for research and innovations
Driving synergy between verticals and horizontals
All leadership stakeholder management
Managing Academic interface Internship and trainees for talent development & transformation
Driving diversity & inclusions
Collaboration with Sales, product development & Architect teams
Building teams from Scratch
Full Stack Cloud Infrastructure & development
Accomplishments
Tata innovista finalist of 2019 for delivering savings of $15M
Winner of TCS Blitz Annual Award for Leading CSR initiatives for consecutive 3 years
Winner of golden peacock award for Knowledge Development Strategy
Interests
Regular Badminton & Table tennis
Numismatist (Coin and Currency collection)
Certification
SAP fundamentals
Timeline
SAP fundamentals
01-2023
Salesforce Fundamentals
01-2023
Delivery Head, AWS Business Unit
TCS
06.2021 - 02.2023
Six Sigma Advanced Green Belt
07-2019
DELIVERY PARTNER & BUSINESS RELATIONSHIP MANAGER
TCSL
01.2017 - 05.2021
Business Relationship Manager
TCS
07.2013 - 12.2016
OPERATIONS MANAGER & STRATEGIC INITIATIVE LEADER
TCSL
10.2010 - 06.2013
Process Excellence Manager
TCSL
03.2010 - 09.2010
DELIVERY MANAGER
04.2008 - 02.2010
GROUP LEADER, EU & UK Reference Data
TCS
11.2007 - 03.2008
OPERATIONS GROUP LEADER
The Nielsen
03.2005 - 10.2007
Bachelor of Commerce - Accounting, Economics & Statistics
Calcutta University
04.1992 - 03.1994