Kausik Kuntamukkala

• Sales strategy and Operations consultant
• Coordinating the relationship between SMB Sales and internal teams to ensure the best experience for our Sales Reps and their respective customers.
• Investigating the root cause of internal issues using SQL scripts and data analysis - Reduced the overall number of tickets submitted by 50%+ within one quarter through training and effective documentation on key processes.
• Providing thought leadership on operational improvements to our support escalations and Deal Support teams to improve customer experience and re-focus Sales resources on revenue driving initiatives.
• Being proactive and accurately identifying future team needs & requirements to support efficiency and great customer experience.

Designed and developed Distributor Management System for Global Home & Personal Care for supply network change focusing on demand forecasting, stock replenishment, inventory planning and truck load optimization:

• Increase overall sales volume for the site by 14%, through predictive analytics for improving forecasting
• Improving ability to meet market demand by effective production planning using shipment forecast inputs
• Truck Utilization increased from 84% to 98% by optimizing weight and volume as per truck builds
• Decrease in inventory levels at distributor hub by effective order management and inventory optimization
• Maintaining Case Fill rate (Ex-D CFR) at 94.3% for 30 distributors across India
• Allocating stock based on the stock availability, lead times, demand, order, sales target, monthly shipments, promotions, product supply constraints
• Forecasting – Predicts sales demand at SKU level for a distributor
• Replenishment – Effective Order management to ensure case fill rate of 94.3%
• Inventory Allocation – Rule based stock allocation for better product placement
• Truck load Optimization- Reduce logistics cost by 8% by developing Rule based Optimization Engine

Worked as a Business Analyst for about 3 years in Technology Business Unit, Next Gen Sales Excellence in Sales Operations, Business Intelligence, Supply Chain Analysis, CRM and GTM Strategy for the Vice President’s team. Here is a brief description of some of my key responsibilities:

• Business Planning for the entire TBU – designing the business plan every year by gathering the data from all the accounts, the financial projections, targets for all the quarters in the upcoming financial year and a competitive analysis w.r.t each account & service line. Analyzing the position of TCS against its competitors and providing reports to the management for further informed decision making.
• Detailed Analysis of the performance of the OBV and pipelines of all the Service lines on a monthly basis across the Business Unit.
• Revenue Analysis for every week for all the Segments of TBU, the financial projections of all the accounts/ segments/ opportunities and the gap in between the committed and the revenue visibility.
• SXO Operations report on a weekly/ monthly/ quarterly basis – tracing all the top opportunities won, lost, the pipeline due for closure, the pipeline movements and the performance trends w.r.t the previous quarters for the higher management.
• Financial Analysis for operations of new Go-To Logos (potential customers) for Technology Business Unit.
• Provided solutions to improve supply chains for logos under Tech Business Unit (using Industry 4.0 and Smart Supply chains.

As an SAP Business Consultant for the client - Ericsson, besides translating the requirements of the Business to the Development team, I was responsible for monitoring the Operations Stability of the Application and analyzing the incident trends of the Applications so as to achieve the SLAs (Service Level Agreements) set by the business.

• Worked with the VDM Team (Vertical Delivery Model) Team for Ericsson in performing Transition of SAP MM(Materials Management).
• Coordinated with the IBM Transitioning team in conducting Knowledge Transfer Sessions for TCS as a part of VDM Transition.
• Analyzed the tickets previously handled by IBM related to SAP MM so as to understand the trouble areas and to avoid those in the future and in providing quick support, thereby achieving the SLA Targets.
• Coordinated meetings with other teams to address various cross-functional concerns along the Supply Chain.
• Worked on ChaRM Process (Change Request Management) for improving the standard workflow.
• Undertook various responsible roles such as the Single Point of Contact ( SPOC ) for Change Management, Problem Management, Incident Management, Knowledge Management and Configuration Management.

Worked as Functional Consultant in Application Operations for Sourcing SAP Contract LifeCycle Management (CLM) for the client - Ericsson. Provided Application Support to the solution and achieved achieve 100% CSI (Customer Satisfaction Index) for Sourcing CLM Application. Below are some of my key responsibilities as a part of this role:

• Proactively analyzed the issues faced by the users and provided solutions.
• Worked on Problem Management Records (PMRs), by analyzing the to the problems thereby helping the users in an interruption-free transaction using the Application
• Performed various CSRs (Catalogue Service Requests) to mitigate the risk of any data discrepancy.
• Worked with the Project Manager in maintaining the Operations Stability of Sourcing CLM Application, and meeting the SLAs on time.
• Provided Knowledge Centered Support (KCS) to Ericsson by creating many Knowledge Articles which help the users solve certain recurring issues without having to interact with the support, thereby ensuring smoother running of the Application.
• Coordinated the Technical Release of Sourcing CLM Application
• Interacted with various teams (BASIS, Security, Applications Development, Ericsson Buyer), which are involved in the Upgrade of the Application as well as the Business in order to ensure a hassle-free upgrade.