AXURE
KAVERI
BUSINESS ANALYST
Summary
Seasoned Business Analyst offering 8 years of banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
Work History
Business Analyst- Retail and Wholesale Banking
RBL Bank
New Delhi
10.2022 - 08.2023
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Worked in Agile Scrum environment, assist in sprint call, daily standup call.
- Requirement Gathering.
- Documentations - understanding document, product backlog and user stories.
- Produce weekly/ monthly and ad-hoc reports.
- Build Platform features, user stories, and maintain backlog with priorities, using JIRA platform.
- Maintenance of digital and offline operational reports and dashboards for stakeholders.
- Data interpretation.
- Reporting automation process.
- Taking change requests and maintaining CR logs.
Business Analyst
IndusInd Bank Ltd
New Delhi
10.2018 - 09.2022
- Responsible for creating and maintaining all requirement and project related requirement documentation - BRDs, FRDs etc.
- Prioritize requirements and visualize the solution through creating wireframes.
- Co-ordinate with development team and testing team for clarifying doubts, test case review and implementation.
- Change Managementโ Take up change requests, getting approval, impact analysis, maintaining CR log, follow- up with development team and ensuring delivery on time.
- Experience in working in an Agile Scrum environment with ability to breakdown requirements into epics features and user stories.
- Responsible for client presentation and user training.
Banking Operations Specialist
Yes Bank
New Delhi
07.2016 - 07.2018
- Provide Customer service, Handling and monitoring all ๐ถ๐ป๐๐ฎ๐ฟ๐ฑ and ๐ผ๐๐๐๐ฎ๐ฟ๐ฑ ๐ฟ๐ฒ๐บ๐ถ๐๐๐ฎ๐ป๐ฐ๐ฒ from and off the branch.
- Handling daily customer request such as ๐๐ / ๐ฃ๐ข , ๐ฅ๐ง๐๐ฆ / ๐ก๐๐๐ง , ๐ง๐ฟ๐ฎ๐ป๐๐ณ๐ฒ๐ฟ ๐ผ๐ณ ๐๐๐ป๐ฑ๐ , handling customer requests.
- Cross selling to the existing customer like Life Insurance, General Insurance, Mutual funds, credit cards.
- Handled Audit, Attending audit queries and ensuring timely closure of report within timelines. Operating ๐ง๐ฟ๐ฎ๐ฑ๐ฒ and ๐๐ผ๐ฟ๐ฒ๐ ๐ง๐ฟ๐ฎ๐ป๐๐ฎ๐ฐ๐๐ถ๐ผ๐ป๐ .
- Checking and scanning all account opening forms and Review Daily Accounts Opened.
Operations Manager
Kotak Mahindra Bank
New Delhi
04.2015 - 07.2016
- Front desk officer: Handled RTGS/NEFT & Cheque transfer and managed teller counter.
- Cheque Clearing ( ๐ ๐๐๐ฅ and ๐ก๐ผ๐ป - ๐ ๐๐๐ฅ ), ๐๐ / ๐ฃ๐ข ๐ต๐ฎ๐ป๐ฑ๐น๐ถ๐ป๐ด .
- Handling daily customer request such as ๐๐ / ๐ฃ๐ข , ๐ฅ๐ง๐๐ฆ / ๐ก๐๐๐ง , ๐ง๐ฟ๐ฎ๐ป๐๐ณ๐ฒ๐ฟ ๐ผ๐ณ ๐๐๐ป๐ฑ๐ , handling customer requests, monthly audit of ATMs allotted to the branch.
Education
Post Graduation in Banking Management - Banking And Finance
Manipal University
Bangalore 06.2014 - 04.2015
Master of Science - Biotechnology
VIT University
Tamil Nadu 07.2009 - 07.2011
Bachelor of Science - Microbiology
Patna Women's College
Patna 07.2006 - 07.2009
XII Class -
D.A.V Public School
Patna 06.2003 - 06.2005
X Class -
D.A.V Public School
Patna 05.2003 - 06.2003
Skills
Requirement Gathering
Client Management
SQL
Documentation: BRD, FRD, Workflow Diagrams, Use Cases, Wireframes, User Stories, Field Matrix
MS Excel
Agile Scrum tools
Data analysis
Banking software- Finacle & Flex Cube
Gap Analysis
Software
MS VISIO
JIRA
FINACLE
FLEX CUBE
Timeline
Business Analyst- Retail and Wholesale Banking
RBL Bank
10.2022 - 08.2023
Business Analyst
IndusInd Bank Ltd
10.2018 - 09.2022
Banking Operations Specialist
Yes Bank
07.2016 - 07.2018
Operations Manager
Kotak Mahindra Bank
04.2015 - 07.2016
Post Graduation in Banking Management - Banking And Finance
Manipal University
06.2014 - 04.2015
Master of Science - Biotechnology
VIT University
07.2009 - 07.2011
Bachelor of Science - Microbiology
Patna Women's College
07.2006 - 07.2009
XII Class -
D.A.V Public School
06.2003 - 06.2005
X Class -
D.A.V Public School
05.2003 - 06.2003