Summary
Overview
Work History
Education
Skills
Certifications
Accomplishments
Timeline
Kavya Sadhana Kunda

Kavya Sadhana Kunda

Technology Analyst at Infosys Limited
Bengaluru,Karnataka

Summary

Highly skilled and experienced Technology Analyst with a proven track record of success at analyzing complex technical issues, identifying innovative solutions, and effectively communicating technical concepts to non-technical stakeholders. Possess a strong background in a variety of technologies, coupled with expertise in project management and strategic planning. Looking to bring extensive experience and expertise to a dynamic organization.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Technology Analyst

Infosys Limited
2023.03 - Current

Client : TMHE

Project Name: Toyota Material Handling Europe

  • In this project have worked on migration activities and SBC implementation, configurations for client Europe location.

Microsoft Teams:

  • •Proficient in architecture, configuration, and administration.
  • •Extensive knowledge of security, and compliance features.
  • •Strong integration with Microsoft apps/services. Call queues and Auto Attendant creation, Operator Connect and Direct Routing.
  • •Experience in migration projects, and troubleshooting.
  • •Excellent communication, and collaboration skills.

Skype for Business:

  • •Troubleshooting client issues, and deployment.
  • •Connectivity for internal, and external networks.
  • •Enterprise voice, Unified Messaging.
  • •Federation, EWS, Lync meeting troubleshooting.

Anywhere 365:

  • •UCC Hotline creation, Attendant console.
  • •Troubleshooting call issues, Snapper tool.

AudioCodes SBC:

  • •Designing, configuring, and deploying SBCs.
  • •VoIP protocols (SIP, H.323, RTP).
  • •Integration, troubleshooting, and network protocols.
  • Windows PowerShell:
  • •Scripting for automation, and task management.
  • •Cmdlets, modules, Active Directory management.

Share Point:

  • •Creation of SharePoint account creation

Power BI:

  • •Data analysis, visualization, Power Query.
  • •Report building, data source connection.

Microsoft Excel:

  • •Data analysis, complex formulas, charts/graphs.
  • •Pivot tables, data sorting, conditional formatting.
  • •Large dataset handling and data validation.

Power Automate:

  • •Creating automation flows and timer jobs.

Senior Systems Engineer

Infosys Limited
2021.04 - 2023.03

Project: GER site Lead for AV project

Client Name: Intel


  • Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
  • Have worked in project management side for an entire GER location regarding the AV projects.
  • Co-ordinated with Local IT of the location given in seamless flow of project activities regarding costing, functioning of AV rooms.
  • Have an experience with dealing with Client Manager in the course of the project Management lead activities.

Systems Engineer

Infosys Limited
2019.04 - 2021.03

Project: Intel AVT L4

Client Name: Intel


  • Migrating gateways
  • Shutdown of servers
  • SFB high availability and disaster recovery administration and support
  • Migration of SFB to Teams
  • Troubleshooting of different Microsoft Teams problems
  • Enabling user for Enterprise voice
  • Troubleshooting issues (using Lync Server Debugging tool, Snooper, Wireshark and Fiddler, Call log from RTMT 12.5)
  • Auto-Attendance and Call Queues troubleshooting
  • Assigning phone numbers and enabling dial pad
  • User and Meeting migration from different operation modes to Teams only mode using PowerShell
  • Preparing Root cause Analysis reports for the outages
  • Teams conference room creation and setup
  • Teams recording problem troubleshooting and working as MS Stream Admin
  • Retention and archiving policy creation
  • Monitoring of call quality dashboard report and responsible for teams voice quality issues
  • Troubleshooting issues related to Lync, WebEx
  • Teams as L4 support
  • Experience in Lync 2013 and/or Skype for Business (SFB)
  • Working on Windows 2012 R2 server FE servers
  • Beginner level knowledge in CUCM and its troubleshooting/configuring.

Software used: MS Teams, CUCM, Pexip, SFB, O365.

Tools used: Wireshark, Fiddler, Snooper, RTMT.

Senior Operations Executive

Infosys Limited
2018.03 - 2019.03

Project: SQL Data Managing

Client Name: Proximus


  • Managing SQL servers
  • Generating Unix scripts
  • Developing SQL databases and writing applications to interface with SQL databases, as well as writing and testing code
  • Troubleshooting errors and processing orders from back-end.

Education

MBA - Human Resources Management

GITAM Deemed University, Visakhapatnam, India
2018.09 - 2020.09

Bachelor of Science - Statistics, Computer Science

Siddhartha College, Vijayawada
2001.04 -
  • Recipient of Best Outgoing Student Award for the Academic [2014-2017].

Skills

Ms Teams

Certifications

Microsoft Certified Teams Administrator Associate, Collaboration Communications Engineer.

AWS Certified Cloud Practitioner.

Microsoft Certified Azure Fundamentals

Accomplishments

Given the Rise Insta Award by the Senior Project Manager in recognition of their substantial contribution to the projects and their numerous client accolades.

Timeline

Technology Analyst - Infosys Limited
2023.03 - Current
Senior Systems Engineer - Infosys Limited
2021.04 - 2023.03
Systems Engineer - Infosys Limited
2019.04 - 2021.03
GITAM Deemed University - MBA, Human Resources Management
2018.09 - 2020.09
Senior Operations Executive - Infosys Limited
2018.03 - 2019.03
Siddhartha College - Bachelor of Science, Statistics, Computer Science
2001.04 -
Kavya Sadhana KundaTechnology Analyst at Infosys Limited