Kavya Sadhana Kunda

Client : TMHE

Project Name: Toyota Material Handling Europe

• In this project have worked on migration activities and SBC implementation, configurations for client Europe location.

Microsoft Teams:

• •Proficient in architecture, configuration, and administration.
• •Extensive knowledge of security, and compliance features.
• •Strong integration with Microsoft apps/services. Call queues and Auto Attendant creation, Operator Connect and Direct Routing.
• •Experience in migration projects, and troubleshooting.
• •Excellent communication, and collaboration skills.

Skype for Business:

• •Troubleshooting client issues, and deployment.
• •Connectivity for internal, and external networks.
• •Enterprise voice, Unified Messaging.
• •Federation, EWS, Lync meeting troubleshooting.

Anywhere 365:

• •UCC Hotline creation, Attendant console.
• •Troubleshooting call issues, Snapper tool.

AudioCodes SBC:

• •Designing, configuring, and deploying SBCs.
• •VoIP protocols (SIP, H.323, RTP).
• •Integration, troubleshooting, and network protocols.
• Windows PowerShell:
• •Scripting for automation, and task management.
• •Cmdlets, modules, Active Directory management.

Share Point:

• •Creation of SharePoint account creation

Power BI:

• •Data analysis, visualization, Power Query.
• •Report building, data source connection.

Microsoft Excel:

• •Data analysis, complex formulas, charts/graphs.
• •Pivot tables, data sorting, conditional formatting.
• •Large dataset handling and data validation.

Power Automate:

• •Creating automation flows and timer jobs.

Project: GER site Lead for AV project

Client Name: Intel

• Conducted thorough audits of system architecture, identifying areas for improvement and implementing corrective actions.
• Have worked in project management side for an entire GER location regarding the AV projects.
• Co-ordinated with Local IT of the location given in seamless flow of project activities regarding costing, functioning of AV rooms.
• Have an experience with dealing with Client Manager in the course of the project Management lead activities.

Project: Intel AVT L4

Client Name: Intel

• Migrating gateways
• Shutdown of servers
• SFB high availability and disaster recovery administration and support
• Migration of SFB to Teams
• Troubleshooting of different Microsoft Teams problems
• Enabling user for Enterprise voice
• Troubleshooting issues (using Lync Server Debugging tool, Snooper, Wireshark and Fiddler, Call log from RTMT 12.5)
• Auto-Attendance and Call Queues troubleshooting
• Assigning phone numbers and enabling dial pad
• User and Meeting migration from different operation modes to Teams only mode using PowerShell
• Preparing Root cause Analysis reports for the outages
• Teams conference room creation and setup
• Teams recording problem troubleshooting and working as MS Stream Admin
• Retention and archiving policy creation
• Monitoring of call quality dashboard report and responsible for teams voice quality issues
• Troubleshooting issues related to Lync, WebEx
• Teams as L4 support
• Experience in Lync 2013 and/or Skype for Business (SFB)
• Working on Windows 2012 R2 server FE servers
• Beginner level knowledge in CUCM and its troubleshooting/configuring.

Software used: MS Teams, CUCM, Pexip, SFB, O365.

Tools used: Wireshark, Fiddler, Snooper, RTMT.

Project: SQL Data Managing

Client Name: Proximus

• Managing SQL servers
• Generating Unix scripts
• Developing SQL databases and writing applications to interface with SQL databases, as well as writing and testing code
• Troubleshooting errors and processing orders from back-end.