Kavya Sudha Murkha

• Developed and initiated projects, managed costs, and monitored performance.
• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without compromising build quality or workplace safety.

E.g. with existing team itself managed extra servers and received customer appreciation

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitoring Change Requests and attending CAB meetings.
• Monitored project performance to identify areas of improvement and make adjustments.

E.g . Submitted more than 8 service improvements with in 4 months .

• Provided detailed project status updates to stakeholders and executive management.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Prepared and submitted project invoices for review and approval.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

E.g. On weekly basis attended and presented more than 11 reports .

• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Analyzed project performance data to identify areas of improvement.
• Achieved project deadlines by coordinating with contractors to manage performance

• Analysing Infrastructure of customer and performing Cloud assessment.
• Considering different parameters like application dependency , frequency of running , region etc and suggesting private/ public cloud.
• Understanding different Parameters and segregating them to Prod and Non Prod locations.
• Planning and maintaining schedules of migration.
• Providing RACI Matrix for each stage of migration and assessment.
• E.g . completed assessment 15 days before of deadline.
• Providing estimated project time line and commercials.

• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Organized and prioritized workflow using daily planner.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Always maintaining Good CSAT.

E.g . Out of 20 customer surveys , received 17 Excellent rating

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• Making sure maintaining 100 % Backup and Restore for
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Preparing Weekly Report and Monthly Report and presenting to customer.
• Closing tickets with 100% SLA with out any breaches.
• Raising R&D tickets in JIRA ticketing too.
• Sending Daily Dashboard to management.

• Worked flexible hours across night, weekend, and holiday shifts.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Working on Incidents, Service Requests and Change Requests with in SLA
• Creating KB articles and submitting Service Improvement Plans.
• Being 100% adhering to organization goals