Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Front Office SupervisorWork Type
Full TimeLocation Preference
On-SiteLocation:
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Kawaljeet Kaur
Work Preference
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to quickly master new skills and work effectively in diverse environments. Organized individual with excellent time management and interpersonal skills. Committed to contributing to company growth while enhancing personal abilities.
Overview
16
16
years of professional experience
Work History
Front Office Executive Assistant
Surya Contractor PTV LTD
07.2023 - Current
- Managed professional reception for clients, subcontractors, and vendors, maintaining an organized office visitor log to streamline visitor management.
- Acted as primary contact for head office, managed incoming calls and screened inquiries for engineering departments to facilitate efficient communication.
- Facilitated internal communication between site teams and head office departments, ensuring timely information flow to meet project requirements.
- Supported project scheduling by coordinating tasks and timelines. for project-related scheduling and maintain a secure office environment via access management.
Front Office Supervisor
Fortis Hospital
11.2015 - 04.2023
- Supervised front-desk operations, enhancing patient-centric experience for both in-patient (IPD) and out-patient (OPD) services.
- Lead and coordinate front office staff, facilitating efficient handling of patient inquiries, high-volume calls, and interdepartmental communication.
- Optimize patient flow by managing appointment scheduling for OPD consultations and IPD follow-ups through the Hospital Information System (HIS).
- Oversaw registration, admission, and discharge processes, ensuring accurate documentation and compliance with hospital protocols, which enhanced patient satisfaction.
- Resolved patient concerns and complaints promptly, escalating critical issues to management to improve service responsiveness.
- Oversee facility standards, maintaining high levels of cleanliness, organization, and professionalism in all reception and patient interaction areas.
- Facilitated coordination among doctors, nursing staff, billing, and ancillary departments, ensuring uninterrupted workflow and timely patient care.
Technical Support Assistant
Kochab Infotech
10.2010 - 05.2011
- Delivered empathetic, multi-channel support across voice, chat, and email, maintaining a 98% CSAT (Customer Satisfaction) score by prioritizing a "customer-first" resolution mindset.
- Diagnosed and resolved complex technical issues through proactive troubleshooting and collaboration with product teams, reducing average resolution time (ART) by 15%.
- Acted as a brand ambassador by providing crystal-clear product insights and maintaining meticulous interaction records, ensuring 100% compliance with quality and operational standards.
- Drove continuous service improvement by mastering new tools and internal processes, successfully mentoring peers to meet demanding performance metrics during high-volume rotational shifts.
Education
Bachelor's degree - fine arts
S R Govt College For Women
AmritsarDiploma - French Language
Guru Nanak Dev University
AmritsarSkills
- Office management
- Workflow optimization
- Organizational skills
- Flexible and adaptable
- Quality assurance
- Effective communication
Timeline
Front Office Executive Assistant
Surya Contractor PTV LTD
07.2023 - Current
Front Office Supervisor
Fortis Hospital
11.2015 - 04.2023
Technical Support Assistant
Kochab Infotech
10.2010 - 05.2011
Bachelor's degree - fine arts
S R Govt College For Women
Diploma - French Language
Guru Nanak Dev University