BALA KOTI AKHIL KANCHARLA
Transportation Specialist
Hyderabad
Summary
Results-driven Transportation Specialist with 4+ years of proven excellence in operations optimization, process automation, and data analytics. Recognized high-performer who resolved 38,000+ cases while driving 15-20% efficiency improvements through innovative automation solutions. Awarded Outstanding Performer within 90 days and earned 4 RNR awards for exceptional performance. Combines technical expertise in data analysis, SQL, Python, and Azure with strong operational leadership and continuous improvement mindset.
Overview
5
5
years of professional experience
Work History
Transportation Specialist
Amazon ROC
09.2024 - Current
- OPERATIONAL EXCELLENCE & PERFORMANCE
- Resolved 38,000+ transportation cases with exceptional accuracy, maintaining quality standards while processing high-volume workloads across NA and EU capacity operations
- Achieved Outstanding Performer status within first 3 months (January 2025), demonstrating rapid mastery of complex transportation systems and processes
- Earned 4 Recognition & Rewards (RNR) awards in 12 months: Best Performer (February 2025), Q2 Best Performer (June 2025), Best Performer (July 2025), and Prime Spot Award during Prime Peak 2025
- Volunteered for night shift operations during Prime Peak 2025, supporting AZA team through critical high-volume period and ensuring zero service disruptions
- PROCESS AUTOMATION & INNOVATION
- Spearheaded PACE tool automation initiative by implementing truck filter extraction from subject lines, reducing Average Handle Time (AHT) by 15-20 seconds per case—translating to 158+ hours saved annually across team operations
- Received recognition from L5 and L6 leadership for automation innovation that exemplified "Invent and Simplify" leadership principle
- Led validator tool enhancement project through comprehensive lane validation, improving tool accuracy and operational efficiency across 300+ transportation lanes
- Participated in new tool testing and integration initiatives, ensuring seamless implementation and minimal disruption to operations
- DATA ANALYTICS & STRATEGIC INSIGHTS
- Conducted deep-dive analysis of 300+ lanes to identify patterns in repeated capacity hits, delivering actionable recommendations that reduced recurring capacity issues by optimizing lane allocation
- Performed comprehensive AHT analysis across high-complexity lanes, identifying process bottlenecks and implementing solutions that improved case resolution efficiency
- Created best practices documentation for complex lane handling, standardizing approaches and reducing training time for new associates
- Delivered detailed summaries and data consolidations supporting leadership decision-making and strategic planning initiatives
- MENTORSHIP & TEAM DEVELOPMENT
- Mentored new associates through comprehensive process guidance and hands-on support, accelerating onboarding and reducing ramp-up time
- Consistently volunteered for overtime during peak periods, demonstrating ownership and commitment to team objectives
- Provided flexible support across EU and NA operations, successfully transitioning between regions within first week of employment
Customer Service Representative
Majorel
11.2020 - 04.2023
- SOCIAL MEDIA MARKETING & BRAND MANAGEMENT
- Managed content strategy across multiple social media channels and email marketing campaigns, ensuring 100% brand consistency and alignment with company guidelines
- Executed data-driven social media campaigns that generated qualified leads and increased customer engagement by analyzing performance metrics and optimizing content strategy
- Monitored social channels for customer conversations, engaging professionally to build brand relationships and resolve inquiries in real-time
- Analyzed social media metrics to provide strategic insights and recommendations, driving continuous improvement in digital marketing effectiveness
Education
Data Analysis
NPower Canada
Toronto, Canada08-2023
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NPower Canada
Toronto12.2023
Diploma - Mobile Applications Design and Development
Lambton College of Applied Arts & Technology
Toronto, ON08.2020
Bachelor's Degree in Technology - undefined
Vasireddy Venkatadri Institute of Technology
Namburu, India05.2016
Skills
- Advanced skills in Excel and data visualization tools
- Cloud & Database: Microsoft Azure (Certified), Azure AI Services, RDBMS, SQLite, Cloud Database Management Tools & Platforms: Google Workspace, PACE Tool, Validator Tool, Trello
- Project Management: Agile, Scrum, Kanban, Waterfall Methodologies
AWARDS & RECOGNITION
Outstanding Performer Certificate – NA Caps Operations (January 2025), RNR Award – Best Performer (February 2025), Q2 RNR Award – Best Performer (June 2025), RNR Award – Best Performer (July 2025), Prime Spot Award – Prime Peak 2025, Leadership Recognition from L5 and L6 for PACE Tool Automation Innovation
PROFESSIONAL DEVELOPMENT
- RS Transformers Program – LinkedIn Learning Certifications (2024-2025):
- Excel Essential Training (Microsoft 365) – Advanced data handling and analysis
- SQL Essential Training – Database query optimization and management
- Power Query for Beginners – Data transformation and automation
- Excel: Macros and VBA for Beginners – Process automation and efficiency
Timeline
Transportation Specialist
Amazon ROC
09.2024 - Current
Customer Service Representative
Majorel
11.2020 - 04.2023
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NPower Canada
Diploma - Mobile Applications Design and Development
Lambton College of Applied Arts & Technology
Bachelor's Degree in Technology - undefined
Vasireddy Venkatadri Institute of Technology
Data Analysis
NPower Canada