Kedar Mirajkar

Results-driven professional with 5+ years of experience in recruitment coordination and process management at Amazon. Expertise in driving operational efficiency, enhancing candidate experience, and leading high-performing teams across APAC, MENA, EMEA, and Australia. Skilled in process optimization, quality management, and data-driven decision-making. Proficient in MS Excel, Power BI, and SQL, with a focus on continuous process improvement.

Quality & Efficiency Enhancement Initiative (2023)

• Designed and implemented a dual-layer quality control system combining PL audits with peer-to-peer reviews, reducing errors by 45% and achieving 99.8% accuracy in interview scheduling.
• Created a real-time PMT productivity monitoring tool in Excel, enabling associates to track performance against 75% mark criteria, resulting in 35% improvement in team productivity.
• Developed comprehensive process documentation and standardized SOPs, decreasing new hire ramp-up time from 8 weeks to 4 weeks.
• Implemented Monthly Top Performers newsletter, leading to 40% increase in team engagement scores and 25% reduction in attrition rate.

Operational Excellence & Process Optimization Project (2023-2024)

• Partnered with ACES team to standardize internal loops processes and establish consistent debrief SLA metrics, improving service delivery time by 30%.
• Developed and implemented FMEA (Failure Mode and Effects Analysis) framework, resulting in 65% reduction in escalations.
• Designed an innovative leave management system with backup tracking, ensuring 100% business continuity during peak periods.
• Consolidated multiple tracking systems into a single master tracker, reducing administrative time by 50% and improving data accuracy by 85%.